Administrative Assistant 4 - Parking and Transportation Services Department

University of Nevada, Reno; Reno (NV); On-site; USD 52,000 - 72,000; Full time

Job summary

University of Nevada, Reno is seeking an Administrative Assistant4 for Parking and Transportation Services. This full-time, onsite role in Reno supports front office operations, payroll deductions, and permit management.

The position requires supervisory experience, strong communication, and proficiency with MS Office. A high school diploma and a Nevada driver’s license are required; the department offers comprehensive benefits and competitive pay.

Qualifications

• Four years of progressively responsible relevant work experience, including at least one area of admin/support for staff or management.
• One year as Administrative Assistant III in Nevada State service or equivalent.
• Valid Class C driver’s license required at appointment and ongoing.

Responsibilities

• Manage front office staff: hiring, feedback, performance evaluations, training, time-off requests, task assignments, and backup support.
• Oversee daily front office operations: cash drawer balancing, deposits, discrepancy resolution, permit coordination, and data reporting.
• Address customer concerns, complaints, and escalated issues promptly and professionally.
• Manage high-level front office financial transactions: permit payments, void requests, online reviews, and P‑card reconciliations.
• Coordinate citations collections, including monthly notifications by email and mail.
• Monitor campus parking inventory; update zone data reports and published maps; provide parking solutions.

Skills

Supervisory skills

Customer service

Communication

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

University of Nevada, Reno

The University of Nevada, Reno (UNR) is a leading public research university committed to excellence and inclusive impact. Founded in 1874, UNR serves more than 23,000 undergraduate and graduate students and offers a wealth of academic, research, and facility resources across campus.

Position Title

Administrative Assistant4 – Parking and Transportation Services Department (Front Office Manager)

Location & Schedule

Reno, Nevada (Campus – onsite)

Monday through Friday, 8:00am to 4:30pm (Full‑time, Permanent, Essential Personnel)

Responsibilities / Duties

• Manage front office staff: hiring, feedback, performance evaluations, training, time‑off requests, task assignments, and backup support.
• Oversee daily front office operations: cash drawer balancing, deposits, discrepancy resolution, annual permit purchase coordination, permit configuration, eligibility verification, and permit distribution.
• Address customer concerns, complaints, and escalated issues promptly and professionally.
• Manage all high‑level front office financial transactions: citation void requests, payment error investigation through web service payment gateway, online duplicate payment review, P‑card reconciliation for two department credit cards.
• Coordinate and oversee citation collections, including processing monthly citation notifications by email and mail.
• Process payroll deduction permit cancellations, exchanges, refunds; review delinquent payments; coordinate employee departure and parking permit return.
• Monitor campus parking inventory as permit inventory manager: annual permit inventory review, updates to zone‑specific data reports, allocation of parking permits for purchase, drafting of annual reserved space invoices, monitoring of permit sales, provision of data to Administration, and update of published campus maps (ADA, Service Vehicles, Bicycles, Shuttle, and Zone maps). Work with diverse campus partners to provide sound parking solutions.
• Maintain the internal Campus Sign Map with accurate inventory and reserved signage updates.
• Coordinate with Field Supervisor on construction projects and with Special Event Coordinator on event parking.
• Maintain calendars, coordinate training events, prepare meeting minutes and notes, and handle internal/external customer service issues.
• Act as Secretary of the Parking and Traffic Board, oversee board communications, appointment scheduling, minutes, and liaison with citation appellants.

Essential Qualifications

• High school diploma or equivalent.
• Four (4) years of progressively responsible relevant work experience, including at least one area of: administrative/program support for professional staff and management; secretarial duties for a manager; coordinating communications among manager, staff, and program clientele; supervising subordinate staff; researching internal and external information.
• Alternatively: one (1) year of experience as an Administrative Assistant III in Nevada State service; or an equivalent combination of education and experience.
• Valid Class "C" driver’s license (or higher) required at appointment and for continued employment.

Preferred Qualifications

• Strong supervisory skills and experience in customer service.
• Excellent written and verbal communication skills.
• Detail‑oriented, organized, efficient, reliable, and ability to follow directions.
• Experience handling and maintaining confidential information and communications.
• Proficiency in Microsoft Office Suite.

Physical Demands

• Weekly meter money count: lift coin bags up to 25lbs; lift up to 20lbs occasionally; up to 10lbs of force frequently; minimal force constantly; walking/standing significant degree; pushing/pulling.
• Ability to see, hear, and communicate verbally.

Compensation & Benefits

Grade: 29. Salary placement above Step01 at initial appointment. Salary schedule: Non‑CBA PP01 or PP02. Salary calculator available at the general compensation site. Classified Permanent employee.

Benefits

• The University of Nevada, Reno participates in the Public Employees’ Retirement System (PERS).
• Health insurance options including dental and vision.
• Life insurance.
• Generous annual and sick leave.
• Fitness Center membership (annual or semester, family options).
• Mountain Employee Assistance Program (EAP) support.
• Staff Employees’ Council (SEC) includes monthly meetings.
• Grant‑in‑Aid for Classified Employees (learning and tuition reimbursement).
• Employee Family Opportunity Program for spouses, domestic partners, and dependents (at least 50% attendance).

EEO / DEI / Diversity Statement

UNR is committed to providing a place of work and learning free of discrimination on basis of age, disability, gender, military status, sexual orientation, gender identity, race, national origin, color, religion, or genetic information. Our campus community values inclusivity and celebration of differences.

Application & Hiring Process

Applications accepted until position is filled. Hiring decisions are made promptly when a sufficient number of applications are received. Background checks and credential verification are conducted. Applicants may be required to provide documentation for veteran status and valid driver’s license.

About UNR

UNR is a leading public research university with a presence in 50 states and 63 countries. The campus offers advanced research facilities, a new medical school, and a vibrant life‑science ecosystem. The University fosters innovation through partnerships with industry leaders and invests heavily in infrastructure and inclusive community development.