ADMINISTRATIVE ASSISTANT 4
State of Washington
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Job summary
Washington State Criminal Justice Training Commission (WSCJTC) is seeking an Administrative Assistant 4 to support the Certification Bureau. The role focuses on coordinating day-to-day administrative operations, mentoring staff, and ensuring effective business processes for both Operations and Investigations Divisions.
The candidate will lead administrative activities, communicate clearly with internal and external partners, and help build strong working relationships while upholding the
Qualifications
- Four (4) years of administrative experience, including composing business communications, coordinating office operations, establishing office procedures, making business travel arrangements, managing records, preparing reports, processing financial information, managing supervisors’ calendars/schedules, or tracking legislation.
- One (1) year of this experience must be in a government office environment.
- Two (2) years of supervisory experience.
- Two (2) years of formal education will substitute year-for-year for experience with emphasis on criminal justice, paralegal studies, communication, or political science.
Responsibilities
- Communicate with Division Managers to determine the needs of their program, then delegate work to the administrative staff to ensure timely and consistent completion.
- Make recommendations for process improvements and streamlining duties
- Ensure administrative staff are properly trained regarding WSCTJC and certification policies, state law governing certification standards necessary to perform their job duties, and skills and competencies necessary to perform their job duties.
- Evaluate performance, have crucial conversations, and as needed, update position descriptions and make staffing decisions.
- Schedule calendar appointments, meetings, track projects, and draft/edit correspondence on behalf of the Division Managers.
- Gather and track expenses to assist with the annual budget.
- Notify stakeholders, officers, and complainants of administrative closures.
- Provide administrative support to Certification Bureau staff as requested. This includes vacation coverage for other administrative staff.
Skills
Education
Tools
Job description
The duty station for this position is in King County. The incumbent will receive 5% premium pay in addition to the salary listed above.
The duty station for this position is in King County. The incumbent will receive 5% premium pay in addition to the salary listed above.
The Washington State Criminal Justice Training Commission (WSCJTC) is seeking a customer-service-focused administrative professional to join our Certification Bureau. This is an excellent opportunity for an experienced administrative professional who enjoys supporting leaders, developing staff, building strong working relationships, and contributing to work that serves both the agency and the public.
The Certification Bureau consists of two divisions: Operations and Investigations. The Operations Division is responsible for granting, denying, suspending, or revoking certification of peace officers and corrections officers. The Investigations Division provides comprehensive and timely investigations of complaints where necessary, to ensure adherence to law and agency policy, strengthen the integrity and accountability of peace and corrections officers, and maintain public trust and confidence in the criminal justice system in this state. As the Administrative Assistant 4, you will provide administrative support to the Operations and Investigations Division Managers while supervising administrative staff within the Operations Division. In this role, you will help coordinate day-to-day administrative operations, support effective and responsive business processes, and provide leadership, guidance, and mentorship to staff.
We are looking for someone who brings a strong commitment to customer service, communicates clearly and professionally both verbally and in writing, and builds positive working relationships with a wide range of internal and external partners. The ideal candidate will also be an organized and dependable leader who enjoys mentoring staff, improving administrative processes, balancing competing priorities, and helping a team succeed. If you are an experienced administrative professional who values collaboration, service, and developing others, we encourage you to apply!
At the WSCJTC, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
WSCJTC offers outstanding benefits, choice of state retirement programs including a defined benefit pension plan, advancement opportunities, and flexible/compressed work schedules.
Duties assigned to this position include (but are not limited to):
- Communicate with Division Managers to determine the needs of their program, then delegate work to the administrative staff to ensure timely and consistent completion.
- Make recommendations for process improvements and streamlining duties
- Ensure administrative staff are properly trained regarding WSCTJC and certification policies, state law governing certification standards necessary to perform their job duties, and skills and competencies necessary to perform their job duties.
- Evaluate performance, have crucial conversations, and as needed, update position descriptions and make staffing decisions.
- Schedule calendar appointments, meetings, track projects, and draft/edit correspondence on behalf of the Division Managers.
- Gather and track expenses to assist with the annual budget.
- Notify stakeholders, officers, and complainants of administrative closures.
- Provide administrative support to Certification Bureau staff as requested. This includes vacation coverage for other administrative staff.
Required Qualifications/Experience:
- Four (4) years of administrative experience, including responsibilities such as composing business communications, coordinating office operations, establishing office procedures, making business travel arrangements, managing records, preparing reports, processing financial information, managing supervisors’ calendars/schedules, or tracking legislation.
- One (1) year of this experience must be in a government office environment.
NOTE: Two (2) years of formal education will substitute year-for-year for experience with emphasis on criminal justice, paralegal studies, communication, or political science.
AND
- Two (2) years of supervisory experience.
- An understanding/knowledge of current law enforcement and social justice climate.
- Attention to detail with strong writing and speaking skills. This includes demonstrated knowledge of proper English grammar, punctuation, correspondence, formatting, and proofreading as directed.
- Self-directed, willing to take initiative, and demonstrate sound judgement.
- Outstanding customer-oriented interpersonal skills.
- Ability to multi-task, prioritize work for self and others, handle short deadlines, and work independently in a complex, fast-paced, and stressful environment.
- Ability to effectively use a personal computer and applicable software (Microsoft Office Suite, which includes Outlook, Word, Excel, PowerPoint, Publisher, as well as Adobe) to successfully perform the position’s essential functions.
- Must exhibit professionalism, be personable, and dedicated to following the WSCJTC’s vision, mission, and values.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
- Bachelor’s Degree with emphasis on criminal justice, paralegal studies, communication or political science.
- Knowledge of current underserved communities and local cultures.
- Previous administrative experience within state or local government agencies.
- Ability to work successfully with a wide variety of people in a team environment.
- Maintain highest standard of personal, professional, and ethical conduct and support the state’s goals for workforce diversity.
- Ability to lift up to 20lbs on occasion to include use of hand truck and other potential supply carts with ability to bend, crouch, and reach.
- Maintain a current driver’s license and insurance to operate state vehicles. Ability to travel as necessary.
- This job has a confidential stipulation and requires the person to maintain the highest levels of confidentiality due to the sensitive nature of cases handled by WSCJTC.
More than Just a Paycheck! Employees benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
If you have questions, contact Human Resources at cjtchumanresources@cjtc.wa.gov.
WSCJTC is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter.
WSCJTC does not use the E-Verify system. For more information, please visit https://www.uscis.gov/.
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