Administrative Assistant 1 (PCNs 07N27002, 07N27003)

State of Alaska; Anchorage (AK); On-site; USD 38,000 - 46,000; Full time

Job summary

State of Alaska along the Department of Labor and Workforce Development, Division of Vocational Rehabilitation, seeks two Administrative Assistant 1s in Anchorage to provide administrative support to disability adjudicators and coordinate exams and travel arrangements. The roles require attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Candidates should have six months of advanced clerical experience or equivalent post-secondary education, and must be

Qualifications

• Customer service: courteous, timely, helpful assistance to internal and external customers.
• Oral and written communication: clear and effective to individuals, representatives, and vendors.
• Interpersonal skills: professional interaction across diverse backgrounds.
• Problem solving: identify issues, evaluate information, and recommend solutions.
• Flexibility: adapt to change and new information.

Responsibilities

• Provides administrative support to two or more disability adjudicators.
• Schedules medical exams/tests and travel arrangements; provides case management assistance.
• Processes vendor payments and performs back-up reception duties.

Skills

Customer service

Oral and written communication

Interpersonal skills

Problem solving

Flexibility

Education

Six months of advanced clerical experience

Post‑secondary education or vocational education equivalent

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for two Administrative Assistant 1s located in Anchorage! No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing:

• Provides specific administrative support to two or more disability adjudicators for the purpose of adjudicating disability applications under the Social Security Act.
• Collaborates with claimants to schedule medical exams and /or tests, schedules travel arrangements, and provides case management assistance.
• Processes vendor payments and back-up reception duties.

As employee’s primary responsibility to support disability adjudicators, employees must complete the following specialized SSA training in addition to completing a 3-4 month on the job training:

• SSA Requirements
• Protecting Personable Information (PII) and information
• SSA Disability claim process

Our Mission, Values, and Culture:

Alaska Disability Determination Services (DDS) is uniquely the only DDS in the State of Alaska. Our small branch office is proudly contracted to determine the eligibility of all Alaskan applicants for two disability programs under Social Security regulations. The DDS embraces the value of strong work ethics, dedication to continuous learning styles, and ability to enjoy a fast-paced production-oriented environment.

Benefits of Joining Our Team:

The position is highly detailed oriented. The work is fast paced and challenging, but allows for autonomy and the opportunity for a self-driven, fast tracked career growth.

The Working Environment You Can Expect:

Alaska Disability Determination Services is located at 619 East Ship Creek #305 Anchorage, AK 99501 near the Alaska Railway Station. About 15 minutes from South Anchorage and 30 minutes from Eagle River.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Provides courteous, timely, and helpful assistance to internal and external customers. Works with claimants including members of the public, agency employees, other agencies, and external organizations—to assess needs; provide information or assistance; resolve concerns; and meet expectations Demonstrates knowledge of the program and available services, along with a commitment to delivering high-quality customer service.
• Oral and Written Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Communicates disability case process and case status information effectively to individuals, representatives, and vendors. Adapts communication to the audience and the nature of the information, including sensitive and claimant-related information.
• Interpersonal Skills: Demonstrates understanding, friendliness, courtesy, tact, empathy, concern, and professionalism in interactions with others. Build and maintain effective working relationships; communicate effectively with individuals who may be difficult, hostile, or distressed; and work respectfully with people from varied backgrounds and circumstances. Demonstrate sensitivity to cultural diversity, disabilities, and other individual differences.
• Problem Solving: Identifies problems (example: medical records invoice and travel issue) determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR Six months of any combination of post‑secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post‑secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• A copy of your current, valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or [phone]. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘governmentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail]

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Maggie Garritson

Administrative Assistant 3 - Support Manager

Phone: [phone] ext. 72994

[e-mail]