Administrative Assistant

Department Of Family And Protective Services; Watauga (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Texas Department of Family and Protective Services is seeking an Administrative Assistant in Watauga, TX for the CPI Night Response Unit. This full-time role requires working late evenings, nights and weekends to provide essential administrative support to the unit supervisor and staff.

You will handle inquiries, prepare documents, travel vouchers, and maintain case files and reports, while engaging with DFPS staff and the public. Regular attendance and cultural respect are required.

Responsibilities

• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Greets visitors, responds to general questions, and directs callers to proper location.
• Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit.
• Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials.
• Assists with sorting and routing mail.
• Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other unit administrative assistants.
• Maintains a system for progress updates, and develops and maintains various forms, case files and reports.
• Performs data entry into IMPACT and other electronic programs and systems. Provides program and agency information and/or makes referrals to other community resources.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Job description

Career Opportunities: Administrative Assistant (22891)

Posting ID22891-Posted10/30/2026-Dept of Family & Protectve Svc-CPS Investigations Region 3W-Protective Services-Not Eligible for Telework-a. $1 - $2999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:Administrative Assistant
Job Title:CPI INV Unit Admin Asst I
Agency:Dept of Family & Protectve Svc
Department:CPS Investigations Region 3W
Posting Number:22891
Closing Date:11/13/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$2,694.34-$3,404.91
Pay Frequency: Monthly
Salary Group:TEXAS-A-09
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 25%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:WATAUGA
Job Location Address:5117 WATAUGA RD
Other Locations:None
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS

Brief Job Description:

***This position is an admin for a CPI Night Response Unit. This position includes working late evenings/nights and weekends.

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.

• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Greets visitors, responds to general questions, and directs callers to proper location.
• Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit.
• Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials. Assists with sorting and routing mail.
• Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other unit administrative assistants.
• Maintains a system for progress updates, and develops and maintains various forms, case files and reports.
• Performs data entry into IMPACT and other electronic programs and systems. Provides program and agency information and/or makes referrals to other community resources.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

Knowledge, Skills and Abilities (KSAs):