Administrative Assistant

100 The University of Akron; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Tuition remission

Flexible Work Arrangement

Job summary

The University of Akron is seeking an experienced administrative support professional to assist supervisors with departmental programs and daily office operations. You will relate with staff, faculty and students while maintaining confidential records and coordinating communications.

Responsibilities include data interpretation, policy interpretation, calendar management, event planning and travel coordination, plus budget monitoring and vendor coordination.

Qualifications

• 18 months of education or training beyond high school.
• Ability to coordinate programs, work in a fast-paced environment, and utilize new technology required.
• Advanced computer skills including word processing, spreadsheet, and database software packages required.
• Strong interpersonal, problem-solving, and research skills required.

Responsibilities

• Provide information and develop programs by researching and interpreting data.
• Maintain highly confidential personnel files and payroll records.
• Track available positions, compile information for job descriptions and employee searches.
• Interpret policies and transmit decisions for staff, faculty and student assistants.
• Maintain calendars, organize meetings, and coordinate travel arrangements.
• Update and manage computer databases and file systems.
• Monitor budgets and manage startup procedures for department accounts.
• Coordinate public relations activities and respond to inquiries.

Skills

Office/clerical procedures

Coordinate programs

Fast-paced environment

Advanced computer skills

Word processing

Spreadsheets

Database software

Interpersonal skills

Problem-solving

Research skills

Education

18 months of education beyond high school

Tools

Microsoft Word

Excel

Database software

Job description

Provide assistance to supervisors in the administration of departmental programs or activities. Direct daily office operations pertaining to departmental programs and procedures. Relieve supervisors of routine and some non-routine administrative duties. Exercise independent judgment in resolving issues or concerns related to departmental policies and procedures. Essential Functions: Research, collect, and interpret data for the purpose of providing information to others, developing programs, making recommendations, and preparing materials. Evaluate programs, provide input in the decision‑making process and administers new policies and programs. Maintain highly confidential personnel files and payroll records. Track available positions, compiles information for job descriptions, new job openings and employee searches. Interpret policies/procedures and transmits decisions and directives for the benefit of support staff, faculty and student assistants. Maintain calendars, organize meetings, coordinate special events and travel arrangements and compose correspondence. Update and manage computer database and file systems. Utilize software packages and computer applications to create spreadsheets and documents for the completion of projects. Monitor budgets, establish start-up accounting procedures, and manage or close out special accounts for the department. Research products, vendors, and prices to properly appropriate funds for the purchase of equipment and supplies. Coordinate public relations activities for the purpose of responding to inquiries and complaints, furnishing information to the public and providing explanations. Act as a liaison between the department and the university community. Assign, train, supervise and review the work of designated clerical support personnel and student assistants.

Additional Position Information:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining record, accounts, and related documentation.
• Welcomes patients and visitors in person or on the telephone/email and answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Verifies health insurance benefits for patients.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Provides assistance to providers in terms of scheduling, personnel record-keeping, and related documentation.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients who might be in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations and facility by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Required Qualifications

• 18 months of education or training beyond high school and a minimum of 2 years of experience in office/clerical procedures.
• Ability to coordinate programs, work in a fast-paced environment, and utilize new technology required.
• Advanced computer skills including word processing, spreadsheet, and database software packages required.
• Strong interpersonal, problem-solving, and research skills required.

Compensation

Compensation: This is a Union position with a salary grade of SBU-116. Salary determination is subject to the SBU Collective Bargaining Agreement.

FLSA Status (exempt/nonexempt)

United States of America (Non-Exempt)

Union Affiliation (if applicable)

Staff Bargaining Unit

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.

The University of Akron empowers our people to flourish by delivering an applied and community-connected educational experience and cultivating research excellence. Leveraging our passion and expertise, we create innovative academic opportunities, support the well‑being of our students and employees, and prioritize community embeddedness and engagement to impact lives through transformative experience. Through this focus, UA aspires to be the leader in community-focused higher education. The University of Akron is a lifelong learning partner, recognizing and valuing diverse learning experiences and combining traditional classroom experiences with innovative and robust approaches. As Zips, we prioritize the well‑being of our students and employees, cultivate a culture and community where all can flourish, and act as responsible stewards of our resources and infrastructure by leveraging data to differentiate our processes and systems. We leverage our urban campus as a responsive and reliable partner to identify and meet the needs of the region. We intentionally contribute to economic and workforce development and civic life through research, innovation and engagement to provide community-embedded experiential learning opportunities that will enhance the UA experience for all students.

We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders.

For more information about The University of Akron or the Akron community please visit our About UA page.

Benefits

The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave. In addition, eligible employees and their dependents are provided tuition remission. All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA). The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)). Please visit our benefits home page for more information.