Administrative Assistant

Volunteers of America Los Angeles; United States; On-site; USD 28,000 - 30,000; Full time

Job summary

Volunteers of America Los Angeles is seeking a reliable Admin Assistant I to provide front-desk and general office support on site.

Responsibilities include filing, preparing client and worker folders, coordinating staff training and administrative events, answering phones and emails, and maintaining documents and records. Requirements: High School Diploma or equivalent, 2 years of office/clerical experience; bilingual English/Spanish is preferred.

Qualifications

• Must pass a fingerprint clearance background check including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult clients in VOALA programs.

Responsibilities

• General office duties including filing and assisting other staff.
• Prepare client and worker folders, record files and general filing of records/documents.
• Coordinates staff training and administrative events.
• Participate in organizational functions and events.
• Receptionist duties including answering telephone and emails and routing inquiries.
• Maintains informational and operational documents.

Skills

Bilingual English/Spanish

Office administration

Customer service

Education

High School Diploma or Equivalent

Job description

About Us VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

PAY RATE 2070 2179 Per Hour

BENEFITS VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE The Admin Asst I provides general office support and acts as the office receptionist and telephone screener Establishes and maintains cooperative and harmonious working relationships with program staff workers families of clients business agencies office vendors and general public

• General office duties Filing and assisting other office staff when required
• Prepares client and worker folders record files and general filing of records and documents
• Coordinates staff training and administrative events
• Participate and assist in organizational functions and events
• Database entry as directed
• Orders office supplies type create and mail correspondence
• Receptionist duties Answers telephone e mails and replies to questions accordingly
• Maintains informational andor operational documents
• Establishes and maintains cooperative and harmonious working relationships with program staff workers families of clients business agencies office vendors and general public

• ESSENTIAL ABILITY ACKNOWLEDGEMENT Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges
• ESSENTIAL FUNCTIONS Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employmentGeneral filingPrepare client and worker foldersRestock suppliesReceptionist for officeAssists with service hour billingCoordinates staff training and administrative eventsOther duties as required and may be subject to change

MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

Qualifications REQUIREMENTS Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

EDUCATION High School Diploma or Equivalent

EXPERIENCE 2 years of office andor clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirementPREFERRED QUALIFICATIONS Knowledge of nutrition practices and allergy restrictionsfood substitutions Knowledge of CA driving lawsPromotes nutrition curriculum activities and initiatives Bilingual English and Spanish written and verbal Associate of Arts degree in Business Administration or Management Science Years of experience may be substituted for the education requirement on a year to year basisVolunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment