Administrative Assistant

Related Affordable; San Francisco (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off (19+ days)

Medical, vision and dental options

401(k) with employer contributions

FSA & HSA

Life and AD&D insurance

Employee Assistance Program

Mental health resources

Fertility benefits

Volunteer time off + donation matching

Tuition & certification reimbursement

Learning and training programs

Job summary

Related Affordable is seeking an Administrative Assistant to provide day-to-day administrative and operational support at our affordable multifamily community. You will assist with leasing, compliance, and resident services while serving as a welcoming point of contact for residents, applicants, vendors, and guests.

On-site, Monday–Friday 8:30 AM–5 PM, with responsibilities ranging from greeting tenants to processing invoices and maintaining files.

Qualifications

• 1+ year of administrative, customer service, or front desk experience.
• Experience in multifamily property management or affordable housing is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning property systems.
• Strong customer service and time-management skills.
• Ability to maintain confidentiality and navigate sensitive issues professionally.

Responsibilities

• Greet tenants and applicants and guide them through the application process.
• Be the primary contact for residents, applicants, vendors, and visitors, creating a welcoming and professional office environment.
• Support leasing and compliance activities by distributing application materials, assisting with interviews, and coordinating background and credit checks.
• Assist with lease related tasks including preparing documents, supporting lease signings, and processing invoices and financial paperwork.
• Organize and maintain applicant and resident files in paper and electronic formats, properly labeling and dating documents.
• Track deadlines for certifications, renewals, and required notices, maintaining logs and notifying the team of upcoming items.

Skills

Customer service

Time management

Verbal & written communication

Problem-solving

Tools

Microsoft Office

Job description

Responsibilities

Are you someone who enjoys supporting a team, staying organized, and helping operations run smoothly? We are seeking an Administrative Assistant to provide day-to-day administrative and operational support at our affordable multifamily community. In this role, you will support leasing, compliance, and resident services while serving as a welcoming point of contact for residents, applicants, vendors, and guests.

ESSENTIAL JOB FUNCTIONS

• Welcoming tenants and new applicants and guiding them through the application process.
• Serve as a primary point of contact for residents, applicants, vendors, and visitors, creating a welcoming and professional office environment.
• Support leasing and compliance activities by distributing application materials, assisting with interviews, and coordinating background and credit checks.
• Assist with lease related tasks including preparing documents, supporting lease signings, and processing invoices and financial paperwork.
• Organize and maintain applicant and resident files in both paper and electronic formats, ensuring documents are properly labeled, dated, and filed,
• Track deadlines for certifications, renewals, and required notices, maintaining logs and notifying the team of upcoming items.
• Support audit preparation including MORs and LIHTC file reviews by assembling file lists, pulling documentation, and confirming file order and completeness.
• Assist with resident engagement activities including event sign-ups, room set up, refreshments, and post event clean-up.
• Order office supplies and maintain the lobby and work areas in an organized and presentable condition
• Provide general administrative support to the property team as assigned.
• Available to work on-site, Monday-Friday 8:30AM - 5PM.

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

ANTICIPATED SALARY RANGE

• $30.00/hr - $35.00/hr
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Qualifications

• 1+ year of administrative, customer service, or front desk experience.
• Experience in multifamily property management or affordable housing experience a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning property systems.
• A proactive, problem-solving mindset with a passion for creating great living experiences.
• Strong customer service, verbal and written communication, and time-management skills.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing .

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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