Administrative Assistant

Thrivent; Perrysburg (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Thrivent is seeking an Administrative Assistant in Perrysburg, OH to support the Toledo Area Associates. The role involves handling phones, greeting members, mail distribution, and basic office duties from 8:30 a.m. to 4:30 p.m., Monday through Friday. Compensation ranges from $20–$24 hourly based on experience.

The successful candidate will manage client communications, assist Financial Advisors with meetings, and maintain confidential information with discretion.

Qualifications

• Administrative/secretarial experience preferred.
• Proficiency with MS Office and ability to learn new systems.
• Ability to handle multiple tasks with interruptions.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of Thrivent Financial products is helpful.

Responsibilities

• Handle incoming calls and respond to information requests.
• Perform routine admin duties like maintaining supplies and processing mail.
• Prepare routine correspondence, reports, and projects.
• Support programs and administration tasks as needed.
• Schedule meetings with clients/members for Financial Advisors.
• Update the contact management system with client information.
• Assist Advisors in meeting preparation and follow-up.
• Provide back-up support for non-licensing tasks.

Skills

Administrative experience

MS Office proficiency

Multitasking

Confidential information handling

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Summary

This position provides administrative support to Toldeo Area Assocaites. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative tasks as assigned. The Administrative Assistant reports to and is employed by Toledo Area Assocaites. This is a full-time position working Monday-Friday 8:30 a.m. to 4:30 p.m. Compensation ranges from $20-24 dependent upon experience.

Job Description

Position Roles/Responsibilities/Accountabilities

• Handles incoming telephone calls to Toledo Area Associates and responds to requests for information
• Performs routine administrative duties such as maintaining office supplies and processing mail
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
• Supports projects, administration of various programs, and processing functions as needed
• Drive client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s Financial Advisors
• Update the contact management system with client/member contact and preference information
• Assist Financial Advisors in the preparation and follow up for the client/member meetings
• Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed
• Completes other miscellaneous tasks as assigned

Position Qualifications

• Previous administrative/secretarial experience desired
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of Toledo Area Associates, our products and services, and Thrivent Financial
• OH Life and Health Insurance licensed preferred, not required

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of Toledo Area Assocaites
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Toledo Area Associates recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.