Administrative Assistant

Embark Safety LLC; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

100% company-sponsored medical, vision, and dental insurance

Flexible PTO + Paid Holidays

401(k) Plan

Annual company bonus

Job summary

A leading driver safety technology company in Orlando is looking for an Operations Associate. The role involves customer support, critical data entry, and coordinating projects. Ideal candidates have 3-5 years of experience in office operations or customer service, strong communication skills, and proficiency in Microsoft Excel. The company offers competitive pay and benefits, a collaborative culture, and the chance to contribute to improving roadway safety. Join us to make a difference in a fast-paced environment.

Qualifications

• 3-5 years of office/operations, customer support, bookkeeping or administrative experience.
• Proficient in Microsoft Word and Excel (filters, sorting, basic formulas).
• Ability to manage priorities and meet deadlines independently.

Responsibilities

• Serve as a front-line point of contact for customer inquiries.
• Execute data entry and account updates with precision.
• Coordinate small projects and manage daily task queues.

Skills

Excellent written and verbal communication

Strong Microsoft Excel skills

Attention to detail

Multitasking abilities

Education

Associate's degree preferred

Job description

Join one of Orlando’s fastest-growing private companies.

Job Types

Full Time

Pay

$45,000.00 – $55,000.00 per year.

We’re a driver safety technology company on a mission to make roadways across the U.S. safer. Our platform helps organizations spot risky drivers early so they can reduce accidents, lower liability, and protect their people.

If you thrive in a fast-paced environment, love solving problems for customers, and get energy from keeping operations running smoothly, we want to meet you.

Responsibilities

What are some of the responsibilities of the position that we will coach you on?

• Serving as a front-line point of contact: answering inbound calls, chats, and emails; handling follow-ups with professionalism and empathy.
• Executing critical data entry and account updates with high accuracy.
• Managing daily task queues and tickets to hit SLAs and quality targets.
• Preparing reports, updating spreadsheets, and maintaining process documentation.
• Coordinating small projects and cross-team handoffs (e.g., Sales, Customer Success, Accounting).
• Identifying workflow gaps and suggesting improvements that save time and reduce errors.
• Assisting with special projects and “all hands” moments as needed by the Operations team.

Requirements

• Entrepreneurial spirit and a “no task too small” mindset—must have.
• Associate’s degree preferred but not required
• 3-5 years of office/operations, customer support, bookkeeping or administrative experience.
• Excellent written and verbal communication; confident on the phone and in email/chat.
• Proven ability to plan your day, juggle priorities, and meet deadlines with limited supervision.
• Strong Microsoft Excel and Word skills (filters, sorting, basic formulas, formatting).
• High attention to detail; steady accuracy with repetitive, critical tasks.
• Comfortable multitasking across several Windows applications at once.

Nice-to-haves (bonus points)

Key performance criteria

• Consistently meets/exceeds quality and volume targets.
• Delivers a great customer experience
• Adheres to schedule, attendance, and security and team standards.
• Follows process with professionalism and sound judgment.
• Protects data and strictly follows Embark Safety security policies.
• Flexible PTO + Paid Holidays
• 100% company-sponsored medical, vision, and dental insurance
• Annual company bonus
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Who we are (and what we’re proud of)

• The fastest-growing company in our industry
• One of the fastest-growing private companies in Orlando
• Florida Companies to Watch honoree

How to apply

Submit your resume and a brief note about you.
Include the wordstellarin your subject line or opening sentence and tell us about a time you improved a process or solved a tricky customer problem.

Work authorization & equal opportunity

Candidates must be authorized to work in the U.S. We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.