Administrative Assistant

University Orthopedics; North Easton (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

University Orthopedics is seeking an Administrative Assistant to support scheduling and coordination of patient visits in a fast-paced orthopedic practice in North Easton, MA. The role requires exceptional organization and strong communication with patients and staff.

The position involves triaging calls, handling registrations, obtaining authorizations, and supporting surgical scheduling across multiple sites.

Qualifications

• High school diploma or equivalent.
• Excellent telephone manner and communication skills.
• Strong organizational and multitasking abilities.
• Ability to coordinate patient-care activities and testing.
• Proficiency with MS Office and EMR systems.
• Ability to maintain confidentiality and travel to all sites as needed.
• Experience in a medical office is preferred.
• Strong problem-solving and patient-service orientation.

Responsibilities

• Schedule patient office visits and ensure paperwork is completed.
• Communicate with patients about appointments and information.
• Triage patient phone calls and manage patient concerns.
• Process workers' compensation medical affidavits.
• Ensure accuracy of patient registration and scheduling.
• Obtain authorizations for physician procedures and referrals.
• Scrub the physician schedule and confirm PCP referrals.
• Assist with surgical scheduling and pre/postoperative questions.

Education

High school diploma or equivalent

Tools

MS Office

EMR/Practice Management Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant

Full Time North Easton, MA, US

Job Description:Administrative Assistant

Location: North Easton

GENERAL SUMMARY OF DUTIES:

Responsible for performing a variety of duties specific to the appropriate scheduling of patient office visits for the Physician. Exceptional organizational skills and people skills are needed.

Principle duties and responsibilities:

• Ensure that all appropriate paperwork is completed prior to scheduling appointments.
• Communicate all necessary information to patients regarding office appointments.
• Answer and triage patient phone calls.
• Process and complete Workers' Compensation medical affidavits.
• Manage patient complaints and works to resolve issues to ensure patient satisfaction.
• Ensure accuracy of patient registration and scheduling.
• Responsible to obtain appropriate authorizations for procedures on the physician’s schedule.
• Responsible for scrubbing the physician schedule 3 days in advance to confirm PCP referrals are in place. Additionally, responsible for obtaining referrals for existing patients.
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Review electronic faxes and incoming orders for the office and process requests as needed.
• Responsible for office medical records management.
• Update historical medical records to EMR system.
• Assist with surgical scheduling, including but not limited to, answering patients’ preoperative and postoperative questions and help facilitate getting appropriate paperwork to surgical facilities.
• Provides administrative coverage within the division when necessary.
• Additional duties as assigned by the Manager to meet department needs.

Requirements:

• High school diploma or equivalent.
• Administrative experience in a medical office preferred.
• Administrative and organizational skills to coordinate patient-care activities.
• Excellent telephone manner and the ability to communicate effectively with patients, co-workers, and other physician offices.
• Excellent computer skills to accurately and efficiently assist in the running of a busy office, including email, scanning and word processing.
• Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters.
• Knowledge of MS Office and EMR systems/Practice Management Systems.
• Ability to maintain confidentiality.
• Must be able to travel to all sites if/when necessary.