Administrative Assistant

Associated Asset Management (AAM), LLC; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Associated Asset Management (AAM), LLC seeks an organized administrative assistant to support Community Managers, handle resident inquiries, and manage practical tasks that keep communities running smoothly.

You will prepare violation letters, organize communications, and assist with board meetings, demonstrating attention to detail in a fast-paced HOA office environment.

Qualifications

• 3 years: Full time, paid, professional experience in administrative support with customer service.
• Preferred: 2 years in HOA/Property Management environment.

Responsibilities

• Provide direct support to Community Managers and assist residents.
• Prepare and mail violation letters and manage administrative tasks.
• Customer service to homeowners via phone and email.
• Maintain records, spreadsheets, and correspondence; support Board meetings.

Skills

Multitasking

Detail oriented

Customer service

Microsoft Office

Communication

Team player

Education

High School or better

Tools

None

Job description

Description

Join a trusted industry leader with over 36 years of excellence in professional HOA management! AAM specializes in the strategic planning and management of master-planned, single-family, condominium, and active adult communities nationwide, with a strong culture focused on employee growth and high performance.

We’re seeking a detail-oriented professional to support Community Managers and help communities run smoothly. In this role, you’ll deliver excellent customer service, assist residents, prepare and send violation letters, and manage key administrative tasks that keep operations organized and communities thriving.

Position Summary

Primarily responsible for providing administrative assistance to assigned Community Manager(s) which includes customer service, preparing/mailing violation letters and overall administrative duties that lead to the success of on-going projects.

Position Responsibilities

• Provides direct support to assigned Community Managers in order to meet community standards.
• Addresses customer issues and ensures effective, long-term solutions.
• Provides customer service to homeowners via phone and email.
• Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
• Maintains an effective process for tracking architectural submittals.
• Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
• Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings.
• Works with vendors to provide direction and collect bids per the manager.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Maintains strict adherence to community and company deadlines.
• Provides relief to front receptionist.
• Performs other related duties as directed.

Knowledge, Skills and Abilities

• Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbal and written.
• Superior customer service skills and phone etiquette.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

Required

• 3 years: Full time, paid, professional experience working in an administrative support role within a professional office environment involving customer service in person and over the phone.

Preferred

• 2 years: Full time, paid, professional experience working in an administrative support role within an HOA/Property Management environment.

Equal Opportunity Employer
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