Administrative Assistant

PuroClean of East Bridgeport; Milford (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Online Courses

Flexible Scheduling

Paid Training

Helping People in Times of Need

Competitive Wages

Job summary

PuroClean of East Bridgeport is seeking an Administrative Assistant to support the office, handle customer calls, job management and scheduling, and ensure accurate documentation and timely communications across teams.

You will perform basic accounting tasks (A/R, A/P, payroll), draft reports, maintain records, manage inventory of office supplies, provide IT support, and contribute to a service-driven culture that helps families and businesses in times of need in Milford, CT.

Qualifications

• Strong communication and genuine interest in people.
• Patience, empathy, and clear messaging.
• Excellent organization and meticulous record keeping.
• Professional presentation in line with brand guidelines.
• Ability to build relationships with teammates and customers.

Responsibilities

• Handle customer needs and document concerns.
• Answer calls and document messages.
• Prepare and maintain job documentation to brand standards.
• Manage compliance documentation and accounts-related tasks.
• Maintain office supplies and related materials.
• Provide IT support and weekly backups.

Skills

Communication

Customer service

Organization

Attention to detail

Professionalism

Job description

Administrative Assistant

Perks:

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Preparing and maintaining job documentation to brand standards
• Management of compliance documentation, business resume and national account programsMaintaining inventory of office supplies, cleaning products and all office related materials
• IT support, facilitating weekly computer backups, software upgrades and organization
• Supporting marketing efforts and continuing to grow personally and professionally in the business

Qualifications:

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.