Administrative Assistant

Bickford Senior Living; MIDDLETOWN (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Voluntary products

401(k) with employer match

Pay available daily

Job summary

Bickford Senior Living is seeking a Concierge to welcome visitors and assist residents at the Branch front desk, reflecting Bickford’s culture and commitment to our residents. The role emphasizes superior customer service, strong communication, and multitasking in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, proficiency with Microsoft Office, and CPR/First Aid certification or willingness to obtain. Benefits vary by status; daily pay options are available.

Qualifications

• High school diploma or GED required.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications.
• CPR and First Aid certifications are required or willing to obtain.
• Ability to handle multiple priorities.
• Possess written and verbal skills for effective communication.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem-solving, and decision-making skills.

Responsibilities

• Provide excellent customer service in a friendly and professional manner to all residents, families, and guests of the Branch.
• Answer incoming phone calls with a high degree of professionalism.
• Route calls to the appropriate departments, ensuring proper documentation and follow-up.
• Answer questions and help residents, families, and visitors.

Skills

Customer service

Multitasking

Written & verbal communication

Time management

Judgment & problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join our DYNAMIC team at Bickford Senior Living as a Concierge! The Concierge provides great customer service and support at the front desk of the Branch, greeting visitors and answering the phone in a way that represents Bickford’s culture and commitment to our residents.

This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:

• Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)
• Part‑time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short‑Term Disability,
• Voluntary Long‑Term Disability, Accident, Critical Illness, Identity Protection, and Cyber Monitoring
• Benefits start on the 1st of the month following 30 days of employment
• Prescription savings plans
• All employees are eligible for 401(k) with employer match
• Pay available daily
• Pay available daily

"There is no higher calling, no greater purpose than a caregiver. Somehow, we’ve come to believe that caregiving is just for some of us and not all. Yet, at our core, we are all made to love, connect, to extend ourselves in service to others. The question is… do we have the will to love, do what it takes, and risk ourselves in caring, even when the burden is great? In times of happiness and sadness, we are that caregiver" - www.bickfordseniorliving.com/caregivers-manifesto

Responsibilities & Qualifications

Responsibilities

• Provide excellent customer service in a friendly and professional manner to all residents, families, and guests of the Branch.
• Answer incoming phone calls with a high degree of professionalism.
• Route calls to the appropriate departments, ensuring proper documentation and follow‑up.
• Answer questions and help residents, families, and visitors.

Qualifications

• High school diploma or GED required
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
• CPR and First Aid certifications are required or willing to obtain.
• Ability to handle multiple priorities.
• Possess written and verbal skills for effective communication.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem‑solving, and decision‑making skills.

ABOUT BICKFORD SENIOR LIVING

Bickford Senior Living is a community of caregivers who are dedicated to doing whatever it takes to enrich our resident’s happiness. Founded in 1991 in Olathe, Kansas, by the Eby Family. Mary Bickford, the matriarch of the family, was the first resident of a Bickford Branch and our namesake. That location became the start of a tradition of caring that has extended to over 50 locations in 7 states. Although Bickford Senior Living has grown in size… we pride ourselves in the family environment that is the foundation on which Bickford has served thousands of residents and employees throughout the years.

www.bickfordseniorliving.com/our-story

At Bickford, you will…

Make a Difference Every Day

We are passionate about our mission — to champion quality of life for all seniors. We deliver high‑quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community

The care‑focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential

We believe potential has no limits. We offer best‑in‑class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.