Office Operations & Accounting Lead

PuroSystems LLC; Chandler (AZ); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Flexible scheduling

Aggressive competitive wages

Paid training for career advancement

Opportunity to help people

Job summary

A dynamic emergency restoration company in Chandler, Arizona is seeking an Office Manager to manage office accounting and administrative tasks. The successful candidate will focus on leadership, customer satisfaction, and team management. Competitive compensation and benefits offered, including flexible scheduling and paid training for career advancement are part of the opportunity.

Qualifications

• Focus on personal development and team building essential.
• Calm under pressure and ability to multitask.
• Clear communication with staff and strong relationship management.
• Record-keeping capabilities and information access.
• Respect for safety and carefulness.
• Adaptable and flexible with professional challenges.

Responsibilities

• Manage customer satisfaction and improve brand operations.
• Proactively resolve customer complaints and concerns.
• Handle documentation related to jobs and compliance.
• Manage employee documentation and new hire orientations.
• Ensure safety guidelines for all personnel are followed.

Skills

Leadership skills

Attention to detail

Multitasking

Communication skills

Organizational skills

Tools

QuickBooks Pro

Microsoft Office

Job description

Office Manager

Perks:

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personal to efficiently perform all assigned tasks. Serve as the in-house expert on utilizing QuickBooks Pro®, and Microsoft® Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Being proactive in resolution of customer issues, concerns and complaints
• Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
• Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
• Continue professional development of PuroClean® specific skills and expertise: office procedures and processes
• Safety and risk management, following and maintaining guidelines for all field staff and office personnel

Qualifications:

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Ensure clear communication with entire staff, ability to manage relationships.
• Aptitude with record keeping, easily accessing information, and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges