Administrative Assistant

PuroClean of Morristown/Parsippany; Livingston (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Online Mobile Courses

Paid Training for Career Advancement

Opportunity to Help People in Times of

Aggressive Competitive Wages

Job summary

PuroClean of Morristown/Parsippany is seeking an Administrative Assistant to support customer calls, job management, scheduling, and basic accounting duties. You will draft correspondence, file documents, and produce reports with accuracy and timeliness.

The role emphasizes customer satisfaction and cross-functional communication with the Office Manager, production team, and marketing reps. Join a team committed to serving communities in times of need.

Qualifications

• Ability to communicate clearly and effectively with customers.
• Strong organizational and record-keeping abilities.
• Professional demeanor aligned with brand standards.

Responsibilities

• Address and manage customer needs and concerns, notify management as needed.
• Answering calls, providing customer service and documenting messages.
• Preparing and maintaining job documentation to brand standards.
• Management of compliance documentation, business resume and national account programs.
• Maintaining inventory of office supplies and related materials.
• IT support, facilitating weekly computer backups and software upgrades.

Skills

Customer service orientation

Strong communication

Organizational skills

Professional presentation

Team collaboration

Education

High school diploma or equivalent

Job description

Administrative Assistant

Perks:

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Preparing and maintaining job documentation to brand standards
• Management of compliance documentation, business resume and national account programs
• Maintaining inventory of office supplies, cleaning products and all office related materials
• IT support, facilitating weekly computer backups, software upgrades and organization
• Supporting marketing efforts and continuing to grow personally and professionally in the business

Qualifications:

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.