Administrative Assistant

Office of the Colorado State Public Defender; Denver, Northern (CO, KY); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Office of the Colorado State Public Defender is expanding its regional trial offices and seeks an Administrative Assistant to support staff in Denver. This full-time, entry-level role handles routine clerical and receptionist tasks under supervision, learning office and court procedures while delivering patient service to indigent clients.

The position emphasizes multitasking, accuracy, and courteous communication amid high call volumes and busy workloads.

Qualifications

• Entry-level Administrative Assistant position.

Responsibilities

• Performs general reception duties including answering phones with multiple lines.
• Checks main voice mail and email inbox and forwards to appropriate person.
• Assists applicants for representation and explains the application process.
• Opens and updates client files in the online case management system.
• Performs routine clerical tasks such as copying, printing, and filing.

Job description

We are recruiting to fill an Administrative Assistant position Colorado State Public Defender's regional trial offices. This is a full-time, entry-level Administrative Assistant position responsible for performing routine clerical and receptionist duties of a legal nature following established office procedures. Tasks are performed under direct guidance of an Office Manager or Supervisor while learning office and court procedures and case file management systems. Individuals must have strong interpersonal skills in order to successfully work with colleagues and court staff and to provide patient and compassionate service to indigent persons charged with criminal offenses. The work environment is fast-paced and has a high volume of telephone calls, client interactions and various interruptions. Individuals require the ability to multitask and perform tasks in a timely manner with accuracy and attention to detail.

Primary Duties and Responsibilities:

• Performs general reception duties including answering phones with multiple lines. Screens calls, takes messages and refers callers to the appropriate person, office or agency. Greets and assists onsite visitors such as, clients, coworkers, and other agency personnel. Provides general information such as, name of appointed attorney and scheduled court dates. Maintains the reception area.
• Checks the main voice mail and email inbox for the office frequently during scheduled work hours. Responds to, or forwards voice and emails to appropriate person, office or agency.
• Assists persons applying for representation by a public defender. This includes explaining the application process and ensuring the person is able to submit completed documents. Reviews applications and verifies for completeness in accordance with eligibility guidelines. Processes applications in accordance with State and Regional Office policies.
• Opens, enters data and updates, and may close client files in the online case management system. Moves hardcopy files to/from the closed file room in accordance with policy and procedure.
• Uses court or local jurisdiction internet sites to search client case information.
• Processes incoming and outgoing mail and performs routine clerical tasks such as, copying, printing, sorting, and distributing forms and documents.
• Makes weekly courthouse runs to pick-up digital and hardcopy discovery files when e-filing is not available.
• Uploads large volumes of electronic documents, files and media into the online case management database. Scans and uploads hardcopy documents.
• Attends meetings and trainings as required.
• Performs other administrative duties as assigned.