Administrative Assistant

Lund; Burlington (VT); On-site; USD 26,000 - 32,000; Full time

Job summary

Lund is seeking a welcoming Administrative Assistant to join our Burlington, Vermont team. This full-time, in-person role supports front office operations and assists our Residential Treatment facility and Outpatient/Administrative Offices by monitoring access and maintaining a safe, welcoming environment.

You will triage calls, assist with onboarding and admissions, maintain records in the EHR, help with insurance and Medicaid billing communications, and manage office supplies.

Qualifications

• Strong written and verbal communications skills.
• Excellent organizational skills and accurate attention to detail.
• Proficient in Microsoft Office applications (Word/Excel/Outlook).
• Associates or Bachelor’s Degree preferred, but not required.
• 2+ years of experience in a fast-paced office environment (advantage).

Responsibilities

• Triage calls and general inquiries, directing to the right staff.
• Assist with new employee onboarding and client admissions.
• Support staff in using essential office tools and equipment.
• Order and organize office supplies for teams across the agency.
• Maintain client records and data entry for referrals/intakes in the EHR.
• Assist with insurance/Medicaid eligibility and billing communications.

Skills

Written & verbal communication

Organizational skills

Attention to detail

Education

Associates or Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lund is looking for a welcoming, dependable, and organized person to join our team as an Administrative Assistant and be that first point of contact for clients, staff, and visitors. The Administrative Assistant manages our front office operations, including supporting our Residential Treatment facility and Outpatient/Administrative Offices by monitoring access to the building, following door security protocols, and helping maintain a safe, secure, and welcoming environment for all. In this role, you will help ensure that everyone who comes through our doors—whether in person or by phone—feels supported.

This role involves triaging calls and general inquiries, and making sure messages and needs reach the right people quickly. This position supports new employee onboarding, helps with Residential client admissions, and assists staff in using essential office tools and equipment. The Administrative Assistant also takes the lead on ordering and organizing office supplies to make sure teams across the agency have what they need. In addition to this work, this role provides administrative support for program operations, including client admissions and discharges, data entry for referrals and intakes, maintaining records in the EHR, and supporting insurance/Medicaid eligibility and billing-related communication, including follow-up on outstanding balances and escalation of complex issues as needed.

At Lund, we value kindness, collaboration, and a shared commitment to the families and children we serve. This is a full-time, in-person, 40-hour per week position. The rate of pay for this position is $21/hr.

What You Will Bring:

• Associates or Bachelor’s Degree preferred, but not required.
• At least 2 years’ experience working in a fast-paced office environment.
• Strong written and verbal communications skills.
• Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent organizational skills and accurate attention to detail.

The successful completion of a background check is a condition of employment.

Why Join Our Team at Lund

For over 136 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children. As a multi-service nonprofit organization, Lund serves more than 6,000 individuals each year. Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption. At Lund, we celebrate our clients' and staff's unique strengths and talents, fostering a supportive, inclusive environment where collaboration thrives. Our work is rooted in a strengths-based approach, focusing on family-centered services, including lifelong adoption support and innovative residential and community treatment programs that address both treatment and parenting. Our team believes in creating a vibrant, fun, and community-oriented workplace, emphasizing professional growth through ongoing training and weekly supervision. We value employee well-being, offering staff-led initiatives for wellness, diversity, equity, and inclusion, as well as opportunities for work-life balance, with some positions offering flexible or hybrid schedules. Lund provides competitive pay, paid training, and a comprehensive benefits package for benefits-eligible positions that includes health, dental, life, disability, retirement plans, generous time-off accrual, 13 paid holidays, and wellness reimbursements, making Lund a place where you can thrive personally and professionally.

Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA