Administrative Assistant

Tvon LLC

Baldwin Park (CA)

On-site

USD 20,664 - 27,552

Full time

14 days+

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Benefits offered by this job

401(k)

Paid time off

Job summary

A jewelry company located in Baldwin Park is seeking an Administrative Assistant to perform various tasks including customer service and order processing. This full-time, entry-level position requires strong communication and organizational skills. Candidates should have a high school diploma or associate's degree and be able to multitask in a fast-paced environment. The role offers opportunities for advancement and is 100% onsite.

Qualifications

Excellent verbal and written communication skills.
Ability to multitask and meet deadlines in a fast-paced environment.
Professional and respectful demeanor.

Responsibilities

Assist customers over the phone with orders and inquiries.
Process outbound orders and maintain records.
Handle customer inquiries via phone, email, and text.

Skills

Teamwork

Communication

Organizational skills

Time management

Attention to detail

Critical thinking

Education

High school diploma or associate’s degree

Tools

Google Docs

Google Sheets

Job description

Benefits:

401(k)

Paid time off

JOB TITLE: Administrative Assistant

ABOUT US

Since 2014, we have been bringing our customers an unparalleled, personalized shopping experience in fine jewelry at unbeatable prices. We broadcast live shows to a nationwide audience over satellite, cable TV, and social media six days a week.

ABOUT THE ROLE

This is an entry-level, full-time position that is 100% onsite. The role is generalist, responsible for tasks across different departments, requiring excellent teamwork, communication, organizational, and time management skills. Responsibilities include customer service calls, processing returns, shipping orders, data entry, and supporting the sales team from 7-10 PM. This position offers a great opportunity to learn about TVON operations and the jewelry industry, with potential for advancement.

RESPONSIBILITIES

Assist customers over the phone with orders, ensuring accuracy in product details and answering questions about merchandise and policies.
Handle customer inquiries via phone, email, and text regarding merchandise, orders, returns, and shipments.
Process outbound orders, generate shipping labels, and pack shipments.
Maintain records of order statuses and tracking information in the company database.
Process inbound returns, including unboxing and paperwork.
Update product specifications and images in the database.

REQUIREMENTS

High school diploma or associate’s degree.
Own transportation to the office.
Excellent verbal and written communication skills.
Professional and respectful demeanor.
Proficiency in word processing and spreadsheets (e.g., Google Docs, Google Sheets).
Ability to multitask and meet deadlines in a fast-paced environment.
Critical thinking and problem-solving skills in real-time.
Strong attention to detail and organizational skills.
Ability to work weekends and holidays as needed.

SCHEDULE