Administrative Analyst

IMDiversity; Alexandria (VA); On-site; USD 44,000 - 59,000; Full time

Job summary

The City of Alexandria is seeking an Administrative Analyst to support the Real Estate Division’s property assessment operations within the Finance Department. You will help maintain accurate files, update RealWare and REAVCS data, and ensure timely responses to residents and businesses.

Ideal candidates bring strong data entry, Excel/Word skills, and experience with government documents. You will provide customer service, explain regulations clearly, and assist with annual mailings and Board of

Qualifications

• Completion of college-level courses in English, report writing, arithmetic, and bookkeeping.
• At least three years of experience in performing responsible clerical or technical work.
• Ability to manage time and prioritize in a busy environment.
• Strong data entry accuracy and attention to detail.
• Experience with government documents interpretation and plain language explanations.

Responsibilities

• Maintain accurate and well-organized files using Laserfiche.
• Update data in RealWare and REAVCS based on changes.
• Process daily mail including flagging critical correspondence and routine requests.
• Produce daily correspondence related to changes in assessed values.
• Use Crystal Reports to run daily change reports and identify errors.
• Assist the public in-person, on the phone, and via email with property value questions.
• Coordinate the Real Estate Division’s annual public mailings (Assessment Notice, Income/Expense Statement).
• Assist Division staff with the Board of Equalization process.
• Perform related work as required.

Skills

Data entry

Microsoft Excel

Microsoft Word

Adobe Acrobat

Laserfiche

Crystal Reports

Customer service

Reading government documents

Education

College-level coursework in English, report writing, arithmetic, and bookkeeping

Tools

RealWare

REAVCS

Laserfiche

Crystal Reports

OCR (Adobe Acrobat)

Job description

Administrative Analyst

Salary
$44,381.74 - $59,453.16 Annually

Location
Alexandria, VA

Job Type
Full-Time

Job Number
2027-00548

Department
Finance Department

Division
REAL ESTATE ADM.

Bargaining Unit
N/A

Description

Administrative Analyst

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a vibrant waterfront and is a unique and historic place to live and work. About one-quarter of the City’s square miles have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for the Administrative Analyst position.

An Overview

The City of Alexandria’s Finance Department is looking for a precise, thoughtful, and customer service oriented Administrative Analyst to join our team. As a member the Real Estate Division, the Administrative Analyst supports the day-to-day operations of the City’s real property assessment operation. Real property taxes are the City’s single biggest source of revenue, generating more than $500 million each year that the City Council uses to pay for everything from public schools to police officers and firefighters to street repair to social workers to parks and community centers. The amount of Alexandria residents and businesses’ annual real property tax is determined by the assessed value of their properties, as set by the staff of the Real Estate Division, under the supervision of the Assistant Finance Director for Real Estate, who serves as the City’s assessor.

The Administrative Analyst is a critical role that acts as the link between the public and the City, ensuring that residents and businesses are kept informed of changes to the assessed value of their properties. If questions or concerns arise from those changes the Real Estate Division staff will rely on the Administrative Analyst to provide them with all relevant information so they are able to issue timely and accurate responses. In addition, the Administrative Analyst acts as a check on the quality and accuracy of data in the Real Estate Division’s software systems. This work requires skill with the complex financial software systems, speed and accuracy in data entry, and flexibility to modify processes that changes in technology may require. The Administrative Analyst performs their work under the general supervision of the Assistant Finance Director for Real Estate.

What You Should Bring

The ideal candidate is a detail-oriented self-starter who is eager to serve as a critical hub in a small, tight-knit office environment. Additional skills and abilities include:

• Knowledge of modern office management best practices;
• Knowledge of day-to-day complex professional computer system management, including data entry, running reports, identifying errors, and proving that all accounts are in balance;
• Skill performing accurate, timely data entry;
• Skill with Microsoft Excel, including tables, SUM functions;
• Skill with Microsoft Word, including mail merge;
• Skill with Adobe Acrobat, including OCR;
• Ability to effectively manage one’s time and prioritize in an environment in which large volumes of work may come in all at once and require immediate triage, while ensuring that ongoing routine tasks continue unaffected;
• Ability to maintain logical, well-organized files, both paper and electronic;
• Ability to provide high quality, responsive customer service and to deescalate potentially tense interactions with members of the public;
• Ability to read and understand government documents and explain government regulations in plain language.

The Opportunity – Examples of Work

• Maintain accurate and well-organized files, including both legacy paper files and electronic files using Laserfiche, the City’s electronic file storage solution;
• Update data in the Real Estate Division’s two assessment software systems, RealWare and REAVCS, based on changes approved by appraisal staff;
• Process daily mail including flagging critical correspondence, routing routine requests, and answering common questions personally;
• Produce daily correspondence related to changes in the assessed values of Alexandria residents and businesses’ properties;
• Utilize Crystal Reports to execute daily change report comparing data in the Real Estate Division’s two computer systems, identify any errors, and identify the staff member responsible for addressing them;
• Assist the public, both in-person, on the phone, and over email, with general questions related to the assessed value of properties in the city;
• Coordinate the Real Estate Division’s two large annual public mailings, the Assessment Notice and the Income and Expense Statement, working directly with the Assistant Finance Director for Real Estate, the Finance Director, and the City Manager’s Office;
• Assist Division staff with the annual Board of Equalization process, including supporting temporary Board Clerk, scheduling, document production, and day-of coordinating;
• Performs related work as required.

About The Department

The City of Alexandria's Finance Department is a fast-paced, diverse, and customer service focused operation that is responsible for: the assessment, collection, and enforcement of all City taxes, the management of cash flow and investments, accounting for and reporting the City’s financial position, processing payroll, executing a fair and competitive procurement environment, assessing all real and personal property in the City, managing the City’s risk and safety programs, and managing the City’s pension plans. The Finance Department has seven divisions and in fiscal year 2027 is operating with a total budget of $16.6 million and 107 FTE positions.

The Finance Department is committed to providing equitable, customer-focused service that treats all employees, residents, and business owners with professionalism, fairness, compassion, and respect, while fostering trust through inclusive, accessible, and transparent financial practices.

Minimum & Additional Requirements

Completion of college-level courses in English, report writing, arithmetic, and bookkeeping; at least three years of experience in performing responsible clerical or technical work some of which involved work performed at a level equivalent to Administrative Support IV (GS-10); or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications

Experience performing high volume, accurate data entry; experience managing a computer system in a professional setting (work order systems, timekeeping systems, etc.); experience performing mail merges; experience transitioning filing systems from paper to electronic format.

At least two years of college or any equivalent combination of experience in performing responsible clerical, accounting, or technical work. Thorough knowledge of office management procedures and office equipment; ability to maintain financial and statistical records; ability to make mathematical computations quickly and accurately; ability to property interpret and make decisions in conformance with City, State, and Federal codes, laws, and procedures; ability to communicate effectively, both verbally and in writing; ability to make decisions and to exercise resourcefulness in meeting new problems.

Notes

This position requires successful completion of pre-employment background checks including but not limited to a criminal background check. The selection process for this position may include a phone or virtual interview, and in-person interview.

The hiring salary range for this position is $44,381.74 to $59,453.16 based on qualifications and experience.

This position is part of a bargaining unit.

The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.