Administrative - Administrative Assistant

EGA Associates, LLC; Pottsville (Schuylkill County); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

Medical plans

Dental

Vision

Life insurance

Disability

401(k) plan

Job summary

EGA Associates, LLC is seeking an Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans in Pottsville and surrounding areas. The role covers clerical tasks, scheduling, patient navigation, and care-coordination support to the Patient Aligned Care Team.

You'll work within an interdisciplinary team, assist with appointment coordination, and help maintain documentation while protecting patient confidentiality.

Qualifications

• Experience providing clerical support and administrative functions in a medical-office setting.
• Ability to complete VA scheduling training before performing VA scheduling functions independently.
• Knowledge of medical terminology, patient confidentiality, scheduling, and electronic records.

Responsibilities

• Provide clerical support and administrative functions to Patient Aligned Care Team staff.
• Support patients presenting for care at the clinic.
• Collaborate with PACT staff on care-coordination elements.
• Guide patients navigating the VA health-care system and clinic processes.
• Provide scheduling services per VA policies after training.

Skills

Clerical support

Medical office experience

VA scheduling training

Communication skills

Education

Accredited medical assistant program

Tools

EHR

Scheduling software

Telehealth platforms

Job description

Benefits & Compensation

EGA offers a competitive pay rate and a robust benefits package. Our benefits package includes vacation, sick leave, holidays, 3 medical plan options, dental, vision, free basic term life insurance, voluntary supplemental life insurance, short-term and long-term disability, critical illness, accident insurance, hospital indemnity, and 401(k) retirement savings plan. Benefits eligibility is dependent on job type and full-time status. Please inquire with a recruiter.

Job Summary

EGA Associates is seeking a qualified Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans primarily residing in and around Pottsville and Schuylkill County, Pennsylvania. The position provides clerical, scheduling, patient-navigation, and logistical care-coordination support to the Patient Aligned Care Team.

Essential Functions

• Provide clerical support and administrative functions to Patient Aligned Care Team staff.
• Support assigned and unassigned patients presenting for care at the clinic.
• Collaborate with PACT staff to incorporate logistical elements of care coordination into comprehensive care-management plans.
• Provide guidance and direction to patients and support persons navigating the VA health-care system and clinic administrative processes.
• Provide scheduling services in accordance with VA policies and guidance after completion of required scheduling training.
• Support appointment coordination, telephone service, document routing, follow-up communication, and accurate administrative documentation.
• Promote first-call resolution by routing requests accurately and connecting Veterans with the appropriate team member.
• Support patient-portal education, secure-messaging adoption, virtual-access processes, and telehealth visit coordination as assigned.
• Protect patient confidentiality and sensitive information.
• Participate in daily huddles, team meetings, workflow improvement, and required training.
• Perform additional duties as assigned.

Qualifications

• Education and experience demonstrating the skills and abilities required to provide clerical support and administrative functions in a medical-office environment.
• Ability to complete VA scheduling training before independently performing VA scheduling functions.
• Knowledge of medical terminology, patient confidentiality, customer service, scheduling, and electronic records.
• Ability to complete all required VA and EGA background screening, privacy, security, EHR, PACT, Whole Health, and onboarding requirements.
• Ability to work effectively within an interdisciplinary, team-based outpatient environment.
• Strong verbal and written communication skills.
• Ability to use electronic health records, scheduling applications, telehealth platforms, and standard computer applications.

Preferred

• Completion of an accredited medical assistant program or comparable medical-services training.
• Previous medical reception, patient-access, scheduling, or care-coordination experience.
• Previous experience serving Veterans or working in a VA medical center, VA outpatient clinic, or contracted VA Community Based Outpatient Clinic.

Supervisory Responsibility

This position does not have direct supervisory responsibility. The Administrative Associate provides support under established clinic workflows and the direction of clinic and Patient Aligned Care Team leadership.

Travel

Travel is expected to be negligible unless required for orientation, training, meetings, or other contract-related activities.

Accountability

• Perform all work in accordance with EGA policies, professional standards, contract requirements, and the spirit of EGA’s mission.
• Adhere to EGA’s Code of Conduct.
• Maintain all required licenses, certifications, credentials, competencies, and training.
• Protect patient privacy and comply with applicable confidentiality and information-security requirements.
• Complete required training, documentation, quality reviews, and administrative responsibilities within established timeframes.
• Immediately report patient safety events, compliance concerns, clinical risks, and other matters requiring escalation.

Expected Hours of Work

Your work schedule may vary depending on the contract with the Client. Your start time should be discussed and approved by your facility supervisor if you wish to deviate from normal operating hours. Employees may be required to work additional hours to successfully complete work obligations. Employees must obtain prior approval from their facility supervisor before working overtime.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a clinical environment, which may involve exposure to moderate noise levels. Work involves operation of personal computers and clinical equipment, as well as working directly with patients daily.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work includes physical demands associated with a traditional clinical setting such as talking, listening, reading, writing, typing, walking, standing, sitting, manual dexterity, visual acuity, reaching, climbing, grabbing, pushing, pulling, lifting up to 20 pounds, bending, kneeling, and other physical functions as necessary.

Additional Details

Pay Rate: $19.00 - $22.00 per hour (commensurate with experience and job type)

Job Type: Full-Time

Benefits Eligibility: Eligible (dependent on job type)

Work Location: Pottsville, PA Schuylkill County