Administration Manager

Foundation Partners Group; La Mesa (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading company in the funeral industry is seeking a Manager of Administration. This role involves critical administrative functions, oversight of financial processes, and team leadership, ensuring exceptional service and operational efficiency. Candidates should possess strong management experience and effective communication skills.

Benefits

Medical, dental, prescription, and vision insurance

401k with company match

Vacation, sick, and holiday pay

Team member referral bonus program

Qualifications

• Minimum of three years experience in management.
• Strong verbal and written communication skills.
• Ability to communicate effectively with diverse clients.

Responsibilities

• Perform general office administrative support functions.
• Manage accounts receivable and payable processes.
• Provide leadership, coaching, and mentoring to staff.

Skills

Verbal communication

Written communication

Attention to detail

Team leadership

Tools

Microsoft Office Suite

Job description

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Manager of Administration at Legacy Funeral and Cremation Care in La Mesa, CA, to join our team and provide exceptional support to families and staff. The Manager of Administration is responsible for performing general office administrative support functions, ensuring that administrative functions run smoothly, efficiently, and according to Company policies and procedures.

Overview & Responsibilities:

• Greets families and callers, handling inquiries and directing them according to specific needs
• Identifies process improvement opportunities, and develops new methods to improve efficiency and accountability while reducing the administrative footprint to control costs better
• Partners with location leader to ensure smooth implementation of any new company initiatives and procedures
• Preforms ordering, tracking, delivery, location of product and documenting maintenance
• Assists location leader and funeral directors to ensure all open tasks are completed promptly
• Monitors accounts to ensure the company receives all monies owed and accounts are closed where appropriate, this includes monitoring to verify that claims are collected, credit balances are accurate and refunded where applicable, delinquencies are identified, and collection attempts took; minor balance issues are written off
• Ensures all funeral service delivery items, such as cremation permitting, death certificate filing, forwarding of trust delivery documentation, case file maintenance, etc., are carried out professionally and promptly
• Manages the accounts receivable process to include: adherence to receipt book and deposit policies, monitoring all receipts for accurate posting, and following up to resolve any unapplied cash issues
• Works with the accounting team, manages accounts payable process to include: setting up new vendors before use, maintaining updated files and insurance documents on service vendors, ensuring that all payables are accurately coded and submitted to appropriate management and that any account discrepancies are addressed and resolved
• Completes monthly administrative processes to include: reconciling P-Card account, month-end closing
• Prepares for and participates in monthly financial review
• Performs layout and production of all family-facing products: video tributes, memorial books, service folders/programs, obituaries, or other forms in the required format (Advisor, Microsoft Word, or another applicable computer program)
• Proofs all published materials, paying particular attention to ensure everything is accurate and grammatically correct. Act as quality control for all printed materials
• Updates funeral home website with service and other information as soon as it becomes available
• Maintains office equipment as necessary; maintains and orders office supplies on a routine basis, and ensures office work area is always presentable
• Learns to operate new office technologies as they are developed and implemented
• Manages deliverables; organizes and coordinates workflow, manages multiple tasks, deadlines, and projects
• Provides leadership, coaching, and mentoring to the funeral home staff and reviews and monitors staff performance, ensuring customer services meet the high standards set by our company
• Hires, trains, and retains high-quality team members, while promoting teamwork and collaboration; motivating high performance
• Ensures proper paperwork, including permits and certificates, is timely and according to relevant laws and regulations
  
  
  

Requirements & Qualifications:

• Minimum of three years experience in management
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong verbal and written communication skills
• Ability to communicate effectively with internal and external customers, community leaders, clergy, and grieving client families
• Maintains a positive attitude and working environment
• H igh attention to detail and accuracy, with excellent follow up skills
• Position requires some heavy lifting, pushing, and pulling
• Valid state-issued driver’s license with a clear driving record
  
  
  

Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
• Work schedules that fit your lifestyle - full-time, part-time and on-call
• Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral bonus program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company paid life insurance, long-term disability, and short-term disability
  
  
  

Foundation Partners Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.