Administration Manager

DH Pace Company; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off & holidays

Life insurance

Disability insurance

Employee discounts

Job summary

DH Pace Company is seeking an Administration Manager to lead back-office operations and drive high-performing teams across the Mid-Atlantic region. The role focuses on optimizing administrative processes, ensuring accuracy, and delivering excellent support to sales and service operations.

The ideal candidate has extensive experience in administration management, strong Excel and ERP/CRM skills, and a proven ability to develop reporting tools while traveling 25%–40% to satellite offices.

Qualifications

• Minimum five (5) years in Administrative Management / Administration Operations Management or multi-branch administration management.
• Experience leading administrative staff and managers; reporting, orders, contracts, A/P, A/R, billing and auditing.
• Proven ability to develop reporting tools and drive process improvements.

Responsibilities

• Oversee back-office administration functions including Customer Service, Contracts, A/P, A/R, billing and auditing.
• Supervise and mentor administrative teams for accuracy, timeliness, and quality of support.
• Develop and refine reporting tools to monitor business performance and identify improvements.
• Collaborate with regional leadership to align operations with company goals.

Skills

Administrative leadership

Reporting

Staff management

Office operations

MS Office

ERP/CRM systems

Customer service

Attention to detail

Communication

Driving record

Education

Business degree preferred

High School Diploma or equivalent

Tools

Excel

ERP systems

CRM systems

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading our back-office operations, ensuring excellence in administrative processes, and assist in developing high-performing teams across multiple offices in the Mid-Atlantic region.

Position Overview

The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of salesand service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices.

What You'll Do

• Oversee and manage all back-office administration functions including:
• Customer Service
• Contracts
• Accounts Payable (A/P) and Accounts Receivable (A/R)
• Billing, Invoicing, and Auditing
• Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support.
• Develop and refine reporting tools to monitor business performance and identify areas for improvement.
• Collaborate with regional leadership to align operations with company goals and standards.
• Train and develop team members to foster growth, consistency, and efficiency.
• Ensure compliance with company policies and internal controls.
• Travel 25% - 40% to Mid-Atlantic Satellite Offices

What You Bring

• Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record.
• Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important.
• Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

Office Location / Full-Time Onsite Position

3035 Horseshoe Ln, Charlotte, NC 28208

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DH Pace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.