Administration and Membership Coordinator

ymcapkccareers; Washington; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming

Flexible scheduling

EAP and mental health resources

Professional training and certification

20% discount on programs and merch

HealthiestYou and other dental/vision"

Job summary

The YMCA of Pierce and Kitsap Counties is seeking an Admin and Membership Coordinator for the Tacoma Center location. This part-time role supports member experience, processes membership interactions, and coordinates volunteer programs.

Ideal candidates have 3–5 years in admin/customer service, strong MS Office and data-entry skills, and the ability to work weekends. Flexible scheduling and background checks are part of the process.

Qualifications

• 3–5 years of directly related experience in office administration and customer service.
• Proficiency in MS Office and accurate data entry is required.
• Familiarity with Daxko Operations and Engage is preferred.
• Strong analytical, problem solving and organizational skills are essential.
• Excellent written and oral communication and ability to multi-task in a fast-paced environment.

Responsibilities

• Develop and manage branch volunteer engagement plans including recruitment, orientation and retention.
• Build relationships and invite volunteers to contribute their time and talents.
• Utilize member management systems to track feedback and NPS data.
• Serve as registration experience champion for internal and external members.
• Provide branch accounting liaison and administrative support as needed.
• Assist leadership with campaigns by recruiting, asking personally and coordinating events.

Skills

MS Office

Customer service

Data entry

Cash handling

Problem solving

Multi-tasking

Communication

Tools

Daxko Operations

Daxko Engage

Job description

Position: Admin and Membership Coordinator

Wage: $18.00 to $18.27 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours: Part-Time, Up to 25 hours per week

Location: Tacoma Center YMCA, Tacoma, WA

Schedule Details: Weekend Availability (Required)

TheAdministration and Membership Coordinatorprovides leadership and delivery of the internal and external member experience, creates meaningful relationships that promote growth and development and manages systems and processes to allow access and progression of our mission.

Qualifications:

• 3-5 years of directly related experience to include computer skills, office/administrative support, customer service, and sales.
• Must be proficient in MS Office and database entry.
• Knowledge of Daxko Operations and Engage systems preferred.
• Strong analytical, problem solving and organization skills are required.
• Exceptional skills in computers, office equipment, and cash handling.
• Demonstrated ability to multi-task, problem-solve and work efficiently in a fast-paced environment.
• Ability to connect with people of diverse backgrounds.
• Excellent written and oral communication skills.
• Commit to obtaining YMCA required trainings as required.
• Ability to work both independently and as part of a team.
• Demonstrated professionalism in both attitude and appearance.
• The ability to demonstrate a friendly, courteous and professional manner while working with members and staff and the ability to understand, articulate, and enforce YMCA policies and procedures in a positive way.
• Requires flexible availability to include potential nights and weekends.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Develop, implement, sustain and evaluate a branch specific plan for volunteer engagement to include recruitment, orientation, development and retention.
• Build relationships and invite potential volunteers to share their time and talent through the Y.
• Utilize internal member management systems to manage member feedback for the branch to include but not limited to comment cards, contact us emails, NPS, etc.
• Act as the registration experience champion to include being the direct contact for internal and external members.
• Liaison for all branch accounting processes and needs.
• Provide administrative support for the branch to include correspondence, data entry, minutes, proposals and forms as needed.
• Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks, supporting branch events and managing campaign administrative needs.

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

At the Y, we’re all about empowering people, inspiring action, and strengthening the communities we call home. Join our team and support our vision of creating opportunity to all can thrive in every season of life. To apply, visit our website at www.ymcapkc.org.

Please note that employment with the YMCA of Pierce and Kitsap Counties is contingent upon successfully completing post-offer requirements, which may include age verification, reference checks, and state and national background checks. All inquiries and checks are conducted only after a conditional offer of employment is made.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled