Administration Agent

Stickshiftdrivingacademy; United States; Remote; USD 3,977 - 5,665; Full time

Benefits offered by this job

Paid sick days

Paid vacation days

Health insurance

Learning support for courses

Job summary

A premier driving academy in the United States seeks a motivated Administration Agent to support sales and recruiting teams. This remote entry-level position offers a competitive commission package, health insurance after 3 months, and a culture that values direct communication and ownership. Ideal candidates have strong problem-solving skills, customer service orientation, and proficiency in Google applications. This role provides an opportunity for promotion after 12 months, making it suitable for those looking to grow their careers.

Qualifications

• At least 2-3 years of minimum work experience in a relevant or equivalent role.
• Excellent English communication and comprehension.
• Preferably with knowledge in using cloud-based CRM.

Responsibilities

• Process product orders and gift certificates.
• Confirm initial orders and onboard instructors.
• Update daily tracking processes.

Skills

Customer service orientation

Attention to detail

Proficiency in Google applications

Time management

Problem-solving skills

Job description

Administration Agent

We’re looking for an Administration Agent to help support our sales and recruiting teams. This is an entry-level position with potential for promotion after 12 months of tenure.

About Us

Started in 2017, and we're growing rapidly. We expect to hire at least 4 salespeople, 3 admins, and 3 marketers in 2026. We sold 2,663 lessons in 2025 and are on pace to sell 3,328 lessons in 2026. Our small team consists of 1 American and 10 Filipinos. We sell manual transmission driving lessons in the United States, relying solely on inbound organic search (SEO) leads.

Compensation and Benefits

• Competitive commission package – $3.50 per hour
• Paid 5 sick days – effective day 1
• Paid 10 days vacation – prorated
• Paid 14 bank holidays – (Legal and religious holidays are country‑specific)
• Paid birthday off – you pick a day off
• Business Continuity Plan – in cases of calamity, $40 hotel accommodations are permitted to ensure work continues

Type of Employment

• Full time
• 40 hours per week
• Schedule – 9 AM to 5 PM EST

Benefits after 3 months

• Health insurance
• Office equipment, home office furniture, and any other items needed for work
• Learning books, courses, training, or coaching you want

Benefits after 1 year

• Paid two weeks off for the Christmas season

Entry Level Details

Note that this is an entry‑level job. We do NOT expect you to have any prior sales experience. If you’re looking to switch careers and get your foot in the door, this could be great for you. This opportunity is suitable for anyone with a background in any of the following areas: Customer Service, VA Admin, Admin Data Processing, Clerk, Email Communications, General VA, Admin Support, Sales and Admin Specialist, Administrative Support, Operations Admin, Executive Admin Assistant, Sales Assistant.

Duties and Responsibilities

• New Orders – Processing Product Order (Gift Certificate)
• New Orders – Initial Order Confirmation (Level 3)
• Instructor Onboarding, Offboarding, and Reonboarding
• Reactivate Unavailable Instructor
• Duplicate Record Check
• Updating the "Daily Tracking" Process
• CTM Prospect Staging

Qualifications

• At least 2-3 years of minimum work experience in a relevant or equivalent role
• Comprehensive background in Customer and Administrative support
• High level of accuracy and attention to detail
• Excellent English communication and comprehension
• Proficiency in using and managing Google applications – Gmail, Calendar, Documents, Drive
• Preferably with knowledge in using cloud‑based CRM
• Organized and has careful attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Strong problem‑solving skills
• Customer service oriented and the ability to adapt/respond properly to different types of scenarios
• Equipped with good skills in office/admin management, and can suggest process improvements
• Must have your own computer, reliable high‑speed internet, and a good quality headset and microphone

What’s Hard About This Job

Working remotely – We’re a remote‑first company. This is great if you like working by yourself in a quiet environment, but it can be challenging if you need the energy of coworkers nearby.

Our cultural values – We are an American company with a unique culture. Even by American standards, our seven cultural values are highly unusual. This culture can be difficult for people accustomed to corporate culture and especially for those who grew up in Confucian cultures. It is a great fit for people who speak directly and have a strong sense of self‑confidence and ownership. If you identify as a misfit, you’ll do well.

Multiple software systems – You’ll need to learn how to use 12 different software systems. This can be exciting if you enjoy exposure to technology, but it can be tough if you have a hard time learning technology.