Sales/Customer Service Representative

Driving Academy; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance Subsidy

Paid Holidays

PTO Program

401K

Tuition Reimbursement

Professional Sales Training & Development Opportunities

Sick Leave

Job summary

A driving education organization in Baton Rouge seeks a Sales Representative to drive customer engagement and sales through effective communication and inside sales strategies. The role requires excellent negotiation and interpersonal skills, with a preference for candidates holding a Bachelor's degree and fluency in English and Spanish. The position offers benefits such as health insurance subsidies, paid holidays, and professional training opportunities.

Qualifications

• 2 years of sales experience, including inside sales & telecom sales.
• Fluency in English and Spanish is required.

Responsibilities

• Identify customer needs and suggest programs to meet those needs.
• Maintain outbound/inbound call volume to set sales appointments.
• Conduct sales presentations in the office environment.
• Process payments made by cash, check, and/or credit card.
• Field customer questions and complaints.

Skills

Sales and negotiation skills

Communication and interpersonal skills

Analytical and problem-solving skills

Organizational skills

Proficiency in Microsoft Office Suite

Proficiency in CRM software

Education

High school diploma or equivalent

Bachelor’s degree in Marketing, Sales, Business or equivalent experience

Job description

POSITION SUMMARY

The Sales Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.

ABOUT OUR COMPANY

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES

• Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
• Maintains outbound/inbound phone call volume with warm leads to set sales appointments
• Conducts sales presentation within Driving Academy’s office environment in accordance with standard operating procedures
• Processes payments made by cash, check, and/or credit card
• Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forward it to the appropriate staff
• Instructs new students procedures in the classroom and school
• Ensures customer documentation and service requests are compliant with organizational and state/federal policy
• Processes invoices, and related documents

• Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
• Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Master company knowledge of services model
• Performs other related duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive.

• Excellent sales and negotiation skills
• Detailed knowledge of inside sales strategies
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite, Google Suite, or related software
• Proficient with CRM software

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Bachelor’s degree in Marketing, Sales, Business or related equivalent of experience preferred
• Minimum 2 years of sales experience, including inside sales & telecom sales

• Fluency in English and Spanish required

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 15 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.