Admin Support Specialist

Jobtailor; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Dallas, TX is seeking a detail‑oriented Administrative Support Specialist to join our client services team. You will answer calls, coordinate caregiver scheduling, and maintain accurate records while assisting with payroll, case management, and daily operations.

This role requires a high school diploma, strong communication and organizational skills, ability to multitask, and comfort using multiple software platforms.

Qualifications

• Requires strong communication and problem‑solving abilities.
• Excellent organizational skills and attention to detail are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming calls and provide exceptional customer service to clients, families, caregivers, and community partners.
• Serve as the first point of contact for operational questions and concerns.
• Resolve routine issues independently when possible.
• Assist with caregiver scheduling, staffing open shifts, and schedule adjustments.
• Coordinate communication between clients, families, caregivers, and office staff.
• Maintain accurate documentation and communication records.
• Support case management, recruiting, payroll, and leadership teams with administrative tasks.
• Handle urgent scheduling situations and service disruptions with professionalism and urgency.
• Ensure compliance with HIPAA, company policies, and documentation standards.
• Ad hoc projects as assigned.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

• Answer incoming calls and provide exceptional customer service to clients, families, caregivers, and community partners.
• Serve as the first point of contact for operational questions and concerns.
• Resolve routine issues independently whenever possible.
• Assist with caregiver scheduling, staffing open shifts, and schedule adjustments.
• Coordinate communication between clients, families, caregivers, and office staff.
• Maintain accurate documentation and communication records.
• Support case management, recruiting, payroll, and leadership teams with administrative projects and daily operational tasks.
• Handle urgent scheduling situations and service disruptions with professionalism and urgency.
• Ensure compliance with HIPAA, company policies, and documentation standards.
• Ad Hoc projects as assigned.

Requirements

• High School Diploma or GED required.
• Previous experience in customer service, administrative support, scheduling, call center operations, healthcare, or home care preferred.
• Strong communication and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and utilizing multiple software platforms.
• Ability to work independently while remaining accountable to team goals.
• Home care or healthcare experience is a plus.