Admin Support III Public Works

City of Loveland; Loveland (CO); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Retirement 401a/457

Tuition Reimbursement

Paid vacation & holidays

Employee Assistance Program

Job summary

The City of Loveland Public Works Admin Support Team seeks a professional to provide administrative and operational support across divisions including Transportation Engineering, Solid Waste, Street Maintenance, and Stormwater. The role centers on exceptional customer service in a busy call center and front office.

You will handle inquiries, assist with payments, and process service orders with accuracy, while keeping permanent records up-to-date.

Qualifications

• High School graduate or GED required.
• Training or education in business and accounting principles highly desired.
• 3 years of reception/administrative experience with strong customer service.

Responsibilities

• Provide exceptional customer service in a fast-paced Public Works front office environment.
• Answer questions about Public Works services, policies and daily operations, focusing on trash, recycling and streets maintenance.
• Assist with billing issues, service requests and other inquiries; generate and track service orders.
• Reconcile deposits and funds; ensure brochures and supplies are stocked.

Skills

Customer service

Clerical excellence

Attention to detail

Cash handling

Education

High School or GED

Business & accounting principles training

Tools

Accounting software

General office software

Job description

Provide professional administrative and operational support within Public Works divisions: Transportation Engineering, Solid Waste Management, Street Maintenance and Stormwater/Sweeping.

The salary range for this position is$25.76- $36.07per hour with a hiring range of $25.76 - $30.92, depending on qualifications and experience.

First reading of applicants to take place on Wednesday, 9.2.26.

A current resume is required, and a cover letter is preferred.

The City of Loveland Public Works Admin Support Team will operate with a commitment to the One City, One Team approach, positively collaborate with team members and residents, and show a dedication to excellent service with courtesy and kindness!

Core Values:

• Accountability & Integrity
• Transparency & Honoring the Public Trust
• Collaboration, Innovation
• Safety
• Excellent Service with Courtesy and Kindness.

Our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Provides exceptional customer service by managing a fast paced, customer focused environment as part of the Public Works call center and front office staff.
• Answers a wide variety of questions related to the policies, procedures, projects and daily operations of all Public Works service areas, with a primary focus on the provision of trash, recycling, and yard-waste; the repair and maintenance of streets, including snow and ice control; and the repair and maintenance of drainage infrastructure.
• Assists community members with a wide variety of questions, requests and complaints related to Public Works, services, explanation of services provided, billing issues and other issues.
• Provide a superior approach to service in engaging community members.
• Uses professional judgment that aligns with policies, procedures and plans to resolve question or concern quickly and satisfactory.
• Generates and tracks service orders.
• Calculates, collects and adjust fees and accounts.
• Reconcile deposits funds.
• Orders supplies and ensures all informational brochures are stocked and current.

Other Job Functions:

• Occasionally organizes and coordinates department/division events
• Admin and common area maintenance, ensure office supplies and equipment are organized and appropriately stocked.
• Mail and package delivery.
• Manage Public Works employee recognition program.
• Assists with outreach material and mailing.
• Performs other duties as assigned.

Qualifications:

Education:

• High School graduate or GED required.
• Training or education in business and accounting principles highly desired.

Experience:

• 3 years previouswork experience in reception and administrative responsibilities required. This experience must have included considerable customer service responsibilities required.
• Experience with computerized accounting systems and advanced knowledge of software and systems required.

Knowledge, Skills, and Abilities:

• Must possess strong customer service skills. Handle conflict with diplomacy and professionalism.
• Work independently.
• Must have exceptional computer skills.
• Must have strong attention to detail, possess a sound understanding of cash handling, reconciliation and balancing skills.
• Understand and resolve complex account inquiries.
• Maintain confidential information.
• Prioritize tasks, special assignments and meet tight deadlines

Physical Demands and Working Conditions:

• Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent exposure to routine office noise and equipment.
• Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

Additional Working Demands / Conditions:

This position is considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.).

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Hybrid Remote Work Eligibility:

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a criminal history background check.