Admin Support Associate

University of North Carolina at Chapel Hill; Chapel Hill (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Mobile Patient Navigator within the Adams School of Dentistry to serve as a single point of contact for DDS/Hygiene students, patients and caregivers, coordinating appointments and providing required information.

Responsibilities include chair-side scheduling, updating appointment details in EPIC, processing payments, and verifying Medicaid and Delta Dental eligibility, to support pre-doctoral and hygienic clinics and maintain smooth

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare preferred.
• Strong communication and organizational skills required.

Responsibilities

• Serve as single point of contact for DDS/Hygiene students, patients and caregivers; facilitate patient appointments and provide necessary information.
• Schedule, cancel, modify, and reconcile appointments for pre-doctoral and hygienic clinics; respond to requests via internal messaging and work queues.
• Input and modify EPIC templates for DDS providers; follow clinic procedures for calls and voicemails; provide appointment details to patients.

Skills

Customer service

Scheduling coordination

Communication

Billing support

Education

High school diploma or equivalent

Tools

EPIC

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary

This position serves as a single point of contact for DDS /Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics.

This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff.

Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.)

Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

Experience in healthcare.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

• Required Documents Curriculum Vitae / Resume
• Optional Documents Cover Letter
• List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).