ADMIN - SERVICE COORDINATOR (FS)

The Moore Center; Manchester (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

The Moore Center in Manchester, NH seeks a Service Coordinator to support individuals with disabilities and brain injury, coordinating services and serving as advocate.

You will partner with families, providers, and a multidisciplinary team to develop person-centered plans, monitor outcomes, and ensure safety and quality of life while navigating budgets and regulations.

Qualifications

• Bachelor’s degree preferred; associate degree with 2+ years human services experience considered.
• 1–2 years of human services experience preferred.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.

Responsibilities

• Facilitate Person-Centered Planning and create individualized Service Agreements reflecting preferences, strengths, needs, and goals.
• Monitor and evaluate outcomes monthly, quarterly, and annually, including home visits and satisfaction surveys.
• Promote health, safety, and well-being of individuals receiving services.
• Conduct assessments to identify needs and determine appropriate supports.
• Develop meaningful goals based on individual preferences and assessments.
• Review services regularly to ensure appropriateness and effectiveness.
• Monitor services to ensure delivery in appropriate settings and positive outcomes.
• Advocate for individuals by requesting revisions or adjustments to services as needed.
• Review and understand individual budgets as part of ongoing service planning and coordination.
• Maintain knowledge of He-M 503 regulations and other state requirements.
• Build collaborative relationships with individuals, families, providers, and interdisciplinary team.
• Manage an active caseload independently with strong organization and timely follow-through.
• Use Microsoft Office and agency databases to maintain documentation.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

Bachelor’s degree preferred

Associate degree + 2 years experience

Tools

Microsoft Office

Job description

Description

As a Service Coordinator, you’ll play an important role in helping individuals with intellectual and developmental disabilities and/or brain injury live full, meaningful, and self-directed lives. You’ll serve as an advocate and central point of contact, coordinating services and working closely with individuals, families, providers, and members of the support team.

Key Responsibilities

• Facilitate Person-Centered Planning and develop individualized Service Agreements that reflect each person’s preferences, strengths, needs, and goals.
• Monitor and evaluate individual outcomes on a monthly, quarterly, and annual basis, including conducting home visits and satisfaction surveys.
• Promote and monitor the health, safety, and well-being of individuals receiving services.
• Conduct and review assessments to identify individual needs and determine appropriate supports.
• Develop meaningful goals based on individual preferences, assessments, needs, and desired outcomes.
• Regularly review services to ensure they remain appropriate, effective, and responsive to changing needs.
• Monitor services and supports to ensure they are provided in appropriate settings and are achieving positive outcomes.
• Advocate for individuals by requesting revisions or adjustments to services when needed.
• Review and understand individual budgets as part of ongoing service planning and coordination.
• Maintain knowledge of He-M 503 regulations and other applicable state and agency requirements.
• Build strong, collaborative relationships with individuals, families, service providers, and interdisciplinary team members.
• Manage an active caseload independently while maintaining strong organization, communication, and timely follow-through.
• Use Microsoft Office and agency database systems to maintain accurate and timely documentation.

What We’re Looking For

• Bachelor’s degree preferred. Consideration may be given to candidates with an associate’s degree and at least two years of relevant human services experience.
• 1–2 years of human services experience preferred.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Excellent written and verbal communication skills.
• Strong customer service, advocacy, problem-solving, and interpersonal skills.
• Ability to work independently while also contributing effectively as part of an interdisciplinary team.
• Demonstrated ability to work collaboratively with individuals and colleagues at all levels of an organization.
• Creative, innovative approach to problem-solving and service planning.
• Ability to interact respectfully and effectively with people from diverse backgrounds, experiences, abilities, and perspectives.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, and the ability to learn new software and database systems.
• Commitment to The Moore Center’s values and the individuals and families we support.
• Ability to comply with all applicable state, agency, and department policies and procedures.

Driving Requirements

This position requires regular travel to support individuals in their homes and communities.

• Valid driver’s license and access to a safe, reliable vehicle during scheduled working hours.
• Ability to use a personal vehicle to transport individuals when required.
• Automobile insurance meeting agency requirements, including $100,000/$300,000 Automobile Liability Insurance.

Why Join Us?

• Comprehensive training and ongoing support to help you succeed.
• A rewarding opportunity to make a meaningful difference in the lives of individuals and families.
• A collaborative role centered on advocacy, person-centered planning, and positive outcomes.
• The opportunity to build meaningful relationships while helping individuals achieve greater independence and quality of life.

Requirements