Admin & Program Specialist

Beacon Hill; Anchorage (AK); On-site; USD 28,000 - 34,000; Part time

Job summary

Beacon Hill Boutique in Anchorage, AK seeks an Administrative & Program Specialist to greet donors and families, manage the front desk and phones, and provide admin support to the Boutique Director.

Responsibilities include processing donations, assisting with clothing voucher appointments, coordinating with referral agencies, and helping maintain a welcoming, organized environment for clients and volunteers.

Qualifications

• High School Diploma and one year in admin or social service with families.
• Experience using Microsoft Office, Word and virtual meeting tools.

Responsibilities

• Manage and organize daily front reception area of Beacon Hill.
• Greet and assist visitors, clients, and donors.
• Answer phone, call-back voicemails, and direct communications to departments.
• Assist with other admin tasks as assigned.
• Oversee processing of donations: receiving, sorting, stocking.
• Coordinate clothing voucher appointments with referral agencies.
• Provide families with resources or referrals as needed.
• Attend staff meetings and required trainings.

Skills

Organizational skills

Communication skills

Time management

Multi-tasking

Empathetic listening

Adaptability

Self-motivation

Education

High School Diploma

Tools

Microsoft Office Suite

Word

Zoom

Teams

JotForm

Job description

Administrative & Program Specialist

Department: Beacon Hill Boutique

Reports to: Boutique Director

Location: Anchorage, AK

Classification Non-Exempt

Status Part-time, 25-30 hours week/$20-$25 (with potential for full-time)

Revision Date 9/26/26

Beacon Hill is a faith-driven state-wide organization that values courageous compassion, radical generosity, and collaborative partnership to creatively respond to the needs of vulnerable children and families in our state. Beacon Hill’s mission is to reduce trauma, restore hope, and strengthen Alaskan families in crisis and children in foster care through the love of Christ. Our vision is to equip families to be healthy and resilient so every child can thrive. Beacon Hill Boutique is a resource dedicated to providing essential items to Foster Families, Kinship or Relative Providers, and Biological Families who may be struggling to make ends meet.

Position Summary

The Program Specialist will greet donors and families, manage the front desk and phones,

and perform admin support tasks. The Program Specialist will support the Boutique Director with everyday tasks, such as upkeeping of the Boutique, accepting and processing of donations, along with supporting families coming in for clothing voucher appointments.

Supervisor Responsibilities

This position does not have supervisory responsibilities.

Admin Responsibilities

• Manage and organize daily front reception area of Beacon Hill
• Greet and assist visitors, clients, and donors
• Answer phone, call-back voicemails, and direct phone calls, emails, and other correspondence with correct Beacon Hill departments
• Assist with other admin tasks, as assigned

Boutique Responsibilities

• Oversee the proper handling and processing of incoming and outgoing donations: receiving, sorting, and stocking of donated items.
• Communicate with the public about what donations we are currently accepting.
• Assist Boutique Director on communicating, receiving, and tracking clothing voucher appointments and other essentials in close collaboration with referral agencies and other Beacon Hill staff.
• Provide families with additional resources or referrals, if needed.
• Complete tasks assigned by Boutique Director accurately and efficiently.
• General upkeep of department, cleaning upstairs bathrooms, shelves, racks and building maintenance, etc.
• Assist with volunteer coordination
• Attend all staff meetings and required trainings

Skills and Abilities

• Experience in the use of Microsoft office suite, Word, and meeting platforms (Zoom, Teams, JotForm)
• Ability to safely pass background check
• Ability to calmly and flexibly adapt to last minute changes
• Ability to work independently or in a team setting
• Experience working with persons from diverse cultures and backgrounds
• Strong organizational and communication skills
• Good time management and multi-tasking abilities
• A strong understanding of the current challenges faced by families in our community, including issues related to housing instability, limited access to resources, and financial hardship
• Must be self-motivated and possess the desire for self-development.
• Ability to react under pressure, use good judgement in ambiguous situations, and be flexible/adaptable.
• Empathetic listening and clearly convey information

Position Requirements

High School Diplomaand one (1) or more years of admin or working in the social service field

with children and families.