Business Office Coordinator

Hannah's House of Michiana; Mishawaka (IN); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Hannah’s House is a nonprofit organization in Mishawaka, IN seeking an Office Coordinator to ensure smooth day-to-day operations and act as the first point of contact for visitors, clients, and donors.

The role supports scheduling, donor acknowledgment, fundraising, events, vendor coordination, and HR-related processes while maintaining confidentiality and organized files.

Qualifikationen

• Associate’s degree or equivalent experience in Office Administration, Business, or related field.
• 2+ years of administrative or office management experience; nonprofit experience is a plus.
• Experience with trauma-informed care and/or social services is preferred.
• Strong organizational skills with ability to multitask and manage priorities.
• Compassionate, professional demeanor with respect and dignity.
• Ability to work independently and with diverse stakeholders.

Aufgaben

• Serve as primary point of contact for phone, email, and in-person inquiries with compassionate communication.
• Greet and assist visitors, residents, donors, and volunteers in a welcoming, trauma-informed manner.
• Provide administrative support including scheduling, document prep, donor acknowledgement, fundraising, events, and meeting coordination.
• Manage office supplies, inventory, and vendor coordination.
• Post and update cash receipts, assist in reconciliations, and follow GAAP for audits.
• Support HR processes and staff communications on policies and procedures.
• Process mail, donations, and deliveries; track in-kind donations and inventory.
• Maintain organized files related to resident services, volunteers, and operations.
• Support data entry for resident services, donor listings, events, and volunteers.
• Assist with coordinating events, fundraising, and community outreach.

Kenntnisse

Organizational skills

Communication

Multitasking

Independence & collaboration

Trauma-informed care

Ausbildung

Associate’s degree or equivalent experience

Tools

Microsoft Office (Word)

SharePoint

Excel

PowerPoint

Jobbeschreibung

Hannah’s House is a nonprofit organization dedicated to providing safe housing, guidance, and support to pregnant and parenting women and their children. Through a caring, supportive environment, Hannah’s House helps families build stability, develop life skills, and work toward a brighter future.

Role Description:

The Office Coordinator is responsible for ensuring the smooth day-to-day operations of Hannah’s

House administrative functions. This position serves as the first point of contact for visitors, clients, and

donors, supporting staff and volunteers to maintain an organized, welcoming, and efficient office

SPECIFIC DUTIES:

• Serve as the primary point of contact for phone calls, emails, and in-person inquiries, ensuring compassionate and professional communication.
• Greet and assist visitors, residents, donors, and volunteers in a welcoming and trauma-informed manner.
• Provide administrative support to leadership and program staff, including scheduling, document preparation, donor acknowledgement and appreciation, fundraising, events, and meeting coordination.
• Manage office supplies, inventory, and equipment; coordinate with vendors as instructed/needed.
• Post and update cash receipts, assist in monthly reconciliations, adhere to the check/balance system to abide by the GAAP for audit purposes.
• Assist the Executive Director to improve HR processes and communication with staff on policies and procedures.
• Process incoming and outgoing mail, donations, and deliveries. Responsible for the inventory, tracking, and disbursement of all in-kind donations.
• Maintain accurate and organized files (electronic and physical) related to resident services, volunteers, and Hannah’s House operations.
• Support data entry for resident services, donor listings, donations, events, and volunteers, as needed.
• Assist with coordinating events, fundraising, and community outreach activities.
• Ensure confidentiality and security of sensitive information.
• Support the Executive Director and staff with special projects and requests as needed.

PRE-DETERMINED QUALIFICATIONS:

• Associate’s degree or equivalent experience in Office Administration, Business, or a related field.
• 2+ years of administrative or office management experience (non-profit experience is a plus).
• Experience with trauma-informed care and/or social services is preferred.
• Strong organizational skills with the ability to multitask and manage priorities.
• Compassionate and professional demeanor, with a commitment to treating others with respect and dignity.
• Ability and desire to work independently as well as collaboratively and effectively with diverse stakeholders, including staff, Board members, volunteers, and community partners.
• Proficiency in Microsoft Office (including Word, SharePoint Excel, and PowerPoint).

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods of time.
• Ability to occasionally lift and carry up to 25 pounds (e.g. donation boxes, supplies, etc.).
• Ability to work occasional evenings and weekends for fundraising events or special programs including setup and attendance at events/programs.
• Clear speech and hearing abilities to communicate effectively in person and over the phone.

This job description is intended to describe the general nature and level of work being performed. It is

not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. The

organization reserves the right to modify the duties or requirements of the position at any time to meet