Admin Market Leader

BDO USA, Llp; West Palm Beach (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

BDO USA, LLP is seeking an Administration Market Leader to oversee administrative operations across designated offices, ensuring alignment with firm policies and strategic objectives. The role involves leading administrative teams, optimizing processes, and driving efficiency while maintaining regulatory compliance.

The position requires travel to BDO offices and collaboration with geographic and national leaders to deliver high-quality administrative support and resource allocation.

Qualifications

• Ten or more years in administration or operations management
• Five or more years in a leadership role
• Project management experience
• Experience in a professional services environment (preferred)

Responsibilities

• Performs core office administrator duties for assigned office(s)
• Leads and manages administrative teams within the assigned market(s)
• Develops and implements administrative strategies aligned with objectives
• Ensures compliance with firm policies and regulatory requirements
• Collaborates with leadership to optimize resources and processes
• Monitors and reports on KPIs for administrative functions
• Identifies opportunities for process improvement and drives implementation
• Coordinates training for administrative staff
• Manages budgets and cost controls for administrative operations
• Acts as liaison between offices and national administration
• Establishes rapport with leaders and peers
• Other duties as required

Skills

Communication

Analytical

Leadership

Interpersonal

Multitasking

Organization

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

ERP systems

Microsoft Office

Job description

Job Summary:

In addition to performing the local Office Administrator job duties for an assigned office(s), the Administration Market Leader oversees the administrative operations within a designated market(s), ensuring alignment with firm-wide policies and strategic objectives. This role manages administrative teams, optimizes processes, and implements best practices to support business operations. The position collaborates with geographic and national leadership to drive operational efficiency, resource allocation, and compliance with regulatory requirements. The Administration Market Leader is responsible for fostering a culture of continuous improvement and delivering high-quality administrative support to internal stakeholders.

The work associated with this position requires travel and is frequently performed at a BDO office.

Job Duties:

• Performs core office administrator duties for assigned office(s)
• Leads and manages administrative teams within the assigned market(s)
• Develops and implements administrative strategies and initiatives, in alignment with national and geographic objectives
• Ensures compliance with firm policies, procedures and regulatory requirements
• Collaborates with leadership to optimize resource allocation and operational processes
• Monitors and reports on key performance indicators for administrative functions
• Identifies opportunities for process improvement and drives implementation
• Coordinates training and development for administrative staff
• Manages budgets and oversees cost control measures for administrative operations
• Serves as a liaison between offices within assigned market and national administration
• Establishes strong rapport with leaders and peers throughout the organization
• Other duties as required

Supervisory Responsibilities:

• Evaluates the performance of direct reports and assists in the development of goals and objectives to enhance professional development
• Collaborates with direct reports and key stakeholders to interview, hire and terminate administrative employees
• Ensures administrative team members are trained on all relevant software, processes and resources

Qualifications, Knowledge, Skills, and Abilities:

Education

• High School Diploma or GED, required
• Bachelor’s Degree, preferred

Experience

• Ten (10) or more years of experience in administration or operations management, required
• Five (5) or more years of experience in a leadership role, required
• Project management experience, required
• Experience in a professional services environment, preferred

License(s)/Certification(s)

• N/A

Software

• Proficiency in Microsoft Office Suite, required
• Experience with enterprise resource planning (ERP) systems, preferred

Language(s)

• N/A

Other Knowledge, Skills & Abilities

• Superior verbal and written communication skills
• Strong analytical and process skills
• Solid judgment and reasoning skills
• Strong management and delegation skills to effectively lead and direct a team
• Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner
• Ability to respond tactfully and professionally in high demand situations
• Able to multi-task while working independently or within a group environment
• Able to communicate effectively with principals and top management in a clear and concise manner
• Solid organizational skills specifically ability to meet project deadlines with a focus on details

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $85,000 - $120,000

Maryland Range: $85,000 - $120,000

NYC/Long Island/Westchester Range: $85,000 - $120,000

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets. Click here to find out more!