Admin Coord/Project Coord

University of Michigan; Michigan; On-site; USD 52,000 - 68,000; Full time

Job summary

University of Michigan, Complex Care Manager Assistant, supports transitions of care and coordinates services for patients with complex health needs. You will work with the Complex Care Manager to ensure follow-up, arrange resources, and collaborate with Michigan Medicine providers.

The role involves managing a caseload of lower-acuity patients, addressing barriers to care, and maintaining timely documentation in electronic health records to support care continuity.

Qualifications

• Bachelor's degree, Associates degree in social sciences or related field, or equivalent combination of education and experience.

Responsibilities

• Provide transition-of-care services for selected patient populations, ensuring follow-up needs are in place and understood by patients.
• Coordinate resources such as home health, medical equipment, appointments, and transportation to support continuity of care.
• Deliver case management services to address barriers to care, including housing, food security, and mental health services.
• Build trusting relationships to enhance patient engagement and coordinate care across providers and community partners.
• Maintain accurate documentation in electronic health record systems and assist with case review and closure criteria.

Skills

Care coordination

Patient scheduling

Communication skills

Organizational skills

Education

Bachelor's degree

Associates degree in social sciences

Job description

Job Summary

The Complex Care Manager Assistant plays a key role in ensuring that patients with complex health needs receive comprehensive and coordinated care. Working closely with the Complex Care Manager, this position supports the care of assigned patients by providing transition-of-care services, addressing barriers to care, and assisting in program operations. The Care Manager Assistant will also manage a caseload of lower-acuity patients, helping to facilitate seamless transitions between care settings, services, and community resources.

Responsibilities

• Patient Transition of Care Support: Provide transition-of-care services for selected patient populations, ensuring follow-up needs are in place and understood by patients. Coordinate necessary resources, such as home health, medical equipment, appointments, and transportation to support continuity of care.
• Care Coordination and Case Management: Deliver case management services to address barriers to care, such as housing, food security, and mental health services. Build trusting relationships to enhance patient engagement, and coordinate care across Michigan Medicine?s primary and specialty providers, as well as with external medical institutions and community partners.
• Resource Coordination and Patient Support: Assist patients in obtaining essential resources by coordinating transportation, setting up appointments, arranging food delivery, and sourcing donated medical equipment (DME). Perform follow-up calls, complete paperwork, and make home visits as needed to deliver essential resources and ensure patient needs are met.
• Team Collaboration and Clinical Support: Provide clerical and co-management support to the Complex Care Manager, Care Coordinator, and broader care team. Present cases in team meetings and case conferences, working collaboratively to enhance care coordination and strengthen patient outcomes.
• Documentation and Case Management: Maintain accurate, timely documentation in electronic health record systems, track patient progress, and regularly review cases with the Medical Director or Program Manager. Assist with assessing goals and determining case closure criteria for patients requiring ongoing or time-limited care coordination.

Required Qualifications

• Bachelor?s degree, Associates degree in social sciences or other related field, or an equivalate combination of education and experience.
• Proven experience in patient care coordination, social work, or related healthcare role.
• Familiarity with electronic medical record systems (e.g., Michart).
• Knowledge of healthcare terminology and patient care processes.
• Experience in patient scheduling, care coordination, or healthcare administration.

Desired Qualifications

• Strong organizational skills, attention to detail and time management skills.
• Excellent communication skills, with a compassionate approach to patient care.
• Ability to work collaboratively with both internal and external providers and community organizations.
• Compassionate, patient-focused approach with a strong desire to help navigate complex healthcare needs.