ADMIN ASST-RECEPTIONIST

Uphams Corner Health Center; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Uphams Corner Health Center in Roxbury, MA, is seeking an administrative professional to manage front desk tasks and paperwork for medical appointments. The role covers scheduling, referrals, translating when needed, and coordinating with clinical staff.

The ideal candidate has at least a high school diploma, experience in office administration, and strong customer service skills. Bilingual abilities are highly desirable; familiarity with EPIC/PCO is a plus.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Interest in population aged 55+; sensitivity to needs.
• One year of office administration experience, health care setting preferred.
• Strong customer service, communication and organizational skills.
• Experience with healthcare computer applications.
• Knowledge of Microsoft Suite (Excel, PowerPoint).
• Knowledge about PCO and EPIC systems.
• Bi-lingual in English and Spanish or other languages highly desirable.

Responsibilities

• Schedule, monitor, and prepare paperwork for all internal and external medical appointments.
• Schedule referrals and upload medical notes.
• Front desk coverage: answer phone, greet visitors, monitor front doorbell, direct deliveries.
• Follow up on consultant reports.
• File, scan, sort mail and send faxes.
• Cover transportation dispatch desk as needed.
• Assist transportation drivers by calling participants and sorting prescriptions.
• Attend meetings as scheduled by supervisor.
• Provide translation services as requested by staff.
• Prepare and maintain procedures, instruction manuals and checklists.
• Maintain and understand external instruction manuals and other information.
• Provide support to Adult Day Health Center Medical Director and IDT members.
• Perform other duties as required by the position or supervisor.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Epic

PCO

Bilingual (English/Spanish)

Education

High School Diploma or GED

Associates degree or some college

Tools

EPIC

PCO

Job description

Job DetailsJob Location: 36 Dearborn St - Roxbury, MA 02119

Pay Range: The expected base pay for the position is $19 -$26 per hour and may be increased based on other factors, such as experience, language, certifications, etc.

DUTIES:

• Schedule, monitor, and prepare paperwork for all internal and external medical appointments.
• Schedule referrals and upload medical notes
• Front desk coverage: Including but not limited to answering the central phone console, monitoring the front doorbell using the remote intercom, greeting visitors/participants, and directing deliveries.
• Follow up on consultant reports.
• File, scan, sort mail and send faxes.
• Cover transportation dispatch desk using the portable radio, as needed.
• Assist transportation drivers, as needed, by calling participants, sorting prescriptions for participant delivery and collecting medical records, materials, supplies, and/or paperwork for distribution.
• Attend meetings as scheduled or as requested by immediate supervisor
• Provide translation services, as requested by Clinical/Medical staff..
• Prepare and maintain procedures, instruction manuals and checklists pertaining to areas of individual assignment in collaboration with the Unit Manager and/or Site Manager.
• Maintain and understand external instruction manuals and other information pertaining to areas of individual assignment.
• Provide support to Adult Day Health Center Medical Director and IDT members.
• Perform other duties as required by the position or as assigned by supervisor. This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and / or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.

Qualifications

• High School Diploma or GED required. Associates degree or some college training preferred.
• Interest in and sensitivity to population aged 55 and older required.
• One (1) year experience with office administration; ideally in a health care setting.
• Strong customer service, communication and organizational skills
• Previous experience working with healthcare computer applications
• Knowledge of Microsoft Suite( Excel, PowerPoint and Microsoft)
• Have Knowledge about PCO and EPIC
• Bi-lingual in English and Spanish, Portuguese, Cape Verdean Creole, Vietnamese, Cantonese, Mandarin, French or Haitian Creole is highly desirable.