Admin Asst II (Fayetteville, NC)

Alliance Health; Fayetteville (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, LTD

Generous retirement savings plan

Hybrid/remote options

Paid time off including vacation, sick

Dress flexibility

Job summary

Alliance Health seeks an Administrative Assistant to perform clerical tasks, support program operations, and manage records and reports. This full-time onsite role involves regular phone contact with recipients, agencies, and the public, with reporting to Alliance Home Office in Fayetteville, NC.

The position emphasizes office software proficiency, data entry, meeting support, and coordination of administrative activities to ensure smooth operations across departments. Five days per week on site.

Qualifications

• Knowledge of office techniques and record-keeping practices.
• Ability to perform basic math and manage data entry accurately.
• Experience using audiovisual equipment for meetings and training.
• Skill in organizing workflow and coordinating activities.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Clear and effective communication, both written and verbal.
• Problem solving and ability to work with others.
• Ability to train others in related equipment usage.

Responsibilities

• Answer phones and direct visitors to appropriate staff.
• Process paperwork and assist members with forms and records.
• Perform Medicaid audits and update client databases.
• Manage room reservations and scheduling for evaluators.
• Provide reception desk coverage and distribute information.
• Handle mail, documents in Office programs, and filing tasks.
• Support committees with meeting setup and minutes.
• Process and log health information records and permits.
• Coordinate events and trainings with equipment setup.

Skills

Office techniques

Basic math

Audiovisual equipment

Organizing workflow

MS Office proficiency

Communication skills

Problem solving

Team collaboration

Education

High school diploma or equivalent

Office/Business administration program (2-year)

Bachelor’s degree

Tools

Outlook

Word

Excel

Project

Access

PowerPoint

Publisher

Job description

The Administrative Assistant performs a range of clerical tasks, resolves problems and coordinates administrative support activities in support of administrative, program or technical operations. There may be significant concentration in public contact, records and reports duties, requiring regular phone contact with recipients of services, representatives of other agencies, institutions and the public.

This is a full-time onsite opportunity. The successful candidate will report onsite to the Alliance Home Office (Fayetteville, NC) 5 days per week.

Responsibilities & Duties

Support Program Functions

• Check Slot Scheduler
• Assist members with paperwork
• Perform Medicaid Audit on I/DD clients
• Check NCTRACKS for Medicaid status
• Update I/DD Client database (clients name, Medicaid number, Social security number, chart number, Provider contact information, Guardianship contact information and services in Alpha
• Make room reservations for SIS evaluators
• Key NCSNAPS on I/DD clients
• Collect & distribute National Core Indicators Surveys and provider report after completion
• Add, Delete, Tag and transfer clients
• Assist with peer review for I/DD clients charts
• Provide I/DD Supervisors with updated created documents: Active Innovation Waiver list: I/DD client database, Care Manager caseloads, create certificates for staff
• Check Rightfax, print and distribute to staff

Provide Reception Desk coverage

• Answer phones
• Direct visitors & clients as well as Behavioral Healthcare and Community Mental Health clients to 3rd and 4th floors
• Enforce visitor security procedures
• Provide Alliance resource information

Provide office support

• Send outgoing and Sort/Distribute incoming mail
• Making room and car reservations for all departments
• Assist Staff with issues regarding documents in Microsoft Office programs: Ex. Microsoft Excel Worksheets, Microsoft Word documents, etc
• Submit work orders for building maintenance issues
• Upload documents from potential clients for access
• Provide meter readings for Systel equipment

Provide committees and meeting support

• Assist staff with webinars/trainings by setting up the laptop, speakers & projector
• Set up laptop/speakers & projector for All Staff meetings
• Assemble and distribute meeting agenda and documents
• Take minutes for assigned meetings

Manage Health Information

• Process concealed carry permits by clearing in Alpha and Cumberland County Mental Health Database and log all permit information on HIM spreadsheet
• Process clearances on all ROI received in person, mail or by fax and log on spreadsheet including all DDS requests received by mail
• Request copy of records
• Print copies to appropriate parties.
• Provide Sherry with Certificate of Destruction from shredding done monthly

Minimum Requirements-

Education & Experience

Graduation from high school or equivalent and 3 years of clerical/administrative support experience

or

Completion of a two-year Office Professional Administration or Business Administration program and one (1) year of related experience

or

Bachelor’s degree from an accredited college/university

Knowledge, Skills, & Abilities-

• Knowledge of office techniques.
• Skill in calculating basic math problems.
• Skill in using audiovisual equipment.
• Skill in organizing work flow and coordinating activities.
• Skill in using computers and Microsoft software, such as Outlook, Word, Excel, Project, Access, PowerPoint, Publisher, etc.
• Ability to practice effective communication techniques, both orally and in writing.
• Ability to solve problems.
• Ability to establish and maintain effective working relationships.
• Ability to train others in use of related equipment.

Employment for this position is contingent upon a satisfactory background, which will be performed after acceptance of an offer of employment and prior to the employee's start date.

Salary Range

$18.52 - $23.70

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

Preferred

• High School or better in General Studies

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.