Admin Asst II – Clinical Pract

BILH Performance Network; Boston, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant II to provide comprehensive clerical support to physicians in clinical, academic, and research activities. The role involves patient coordination, record management, scheduling, and billing reimbursement tasks within a professional health-care environment.

The ideal candidate will have a high school diploma or GED (associate degree preferred) and 1–3 years of related experience, with strong MS Office skills and excellent written and

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems; MS Office applications including Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers and screens telephone calls and takes messages.
• Greets patients, families, visitors and staff; directs as needed.
• Updates patient demographics and insurance information; obtains referrals.
• Schedules patient appointments and coordinates ancillary appointments.
• Prepares patient records and transcribes notes for physicians.
• Maintains calendars and handles routine reports.
• Collects co-payments and coordinates billing tickets per protocol.
• Reconciles daily collections and liaises with billing staff.

Skills

Customer Service

Written Communications

Oral Communications

Team Work

Decision Making

Problem Solving

Independence of Action

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Admin Asst II – Clinical Pract**Job Description:****Job Summary:** Provides administrative support to physicians in their clinical practice, academic and research roles.**Essential Responsibilities:**Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.**Required Qualifications:**High School diploma or GED required. Associate's degree preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.**Preferred Qualifications:**Healthcare experience.**Competencies:**Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.**Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers.**Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.**Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.**Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.**Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.**Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally**Pay Range:**$21.00 – $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled### **Job details*** **Employment:** Full-time* **Hours/Week:** 40* **Shift:** Day* **Category:** Administrative / Executive Assistants* **Pay Range:** $21.00 - $28.26* **FLSA:** Non-Exempt* **Req ID:** JR102684