Admin Assistant II

Trade Team; California; On-site; USD 25,000 - 39,000; Full time

Job summary

Trade Team is seeking an entry-level administrative support worker to assist the NASSCO Workers Comp Department with customer service and data entry. You will handle main line calls, greet injured workers, process documents, and coordinate appointments.

The role emphasizes confidentiality and adherence to procedures. Ideal candidates have a HS diploma, 2+ years in office functions, and strong MS Office skills; bilingual Spanish is a plus.

Qualifications

• High School graduate with 2+ years in customer service and office functions.
• Proficient in Microsoft Office and other PC software.
• Excellent typing and keyboard skills with strong communication.
• Ability to multi-task and manage time in a fast-paced setting.
• Bilingual in Spanish preferred.

Responsibilities

• Answer main line and assist with mail flow and filing needs.
• Greet and assist injured workers and manage door calls.
• Copy, fax, scan records; forward to Claims Analyst/Manager.
• Provide initial claim forms and arrange transportation/doctor visits.
• Administer travel and timekeeping slips; email documents securely.
• Archive/scan records and maintain confidentiality.
• Support health, safety, and environmental policies.

Skills

Customer service

Interpersonal communication

Typing speed

Time management

Bilingual Spanish

Education

High School diploma

Tools

Microsoft Office

Job description

Job Description

Job Details

Subcontractor Only

SUMMARY

Supporting NASSCO Workers Comp Department.

Performs customer service and administrative support duties in accordance with established procedures, instructions, and work routines. Performs data input, extraction, analysis, and development in support of departmental functions. Reports to the Department Manager. Maintains internal contact with all NASSCO departments, and executive management and external contact with NASSCO Suppliers and Customers.

ESSENTIAL FUNCTIONS AND DUTIES

• Perform general administrative tasks, including, but not limited to, answering main line phone line, and assisting with flow of mail, correspondence, and filing needs.
• Manage all incoming mainline door calls; greet and assist injured workers.
• Copy, fax, and scan records as required.
• Forward emails and documents to the designated Claims Analyst/Examiner and Claims Manager
• Provide initial claim forms to injured workers; make transportation arrangements and doctor appointments.
• Administer travel and timekeeping slips; send to stakeholders as required.
• Email documents via designated secure platform.
• Perform record archiving/scanning tasks as assigned.
• Maintain confidentiality of sensitive information.
• Observe and support NASSCO health, safety, and environmental policy.
• Other responsibilities and duties as assigned.

SKILLS AND QUALIFICATIONS

• Positive, professional, and pleasant demeanor, willingness to learn.
• High School graduate with a minimum of two (2) years in customer service, general office functions, and procedures.
• Proficient in Microsoft Office Products and/or other personal computer software applications.
• Excellent typing/keyboard skills; strong interpersonal and communication skills required.
• Ability to multi-task and effectively manage time in a fast-paced environment.
• Bilingual in Spanish preferred.

PHYSICAL DEMANDS

Regularly required to sit; use hands and fingers, handle or feel objects or controls; and ability to effectively communicate, including talking and hearing clearly. Must have good eye/hand coordination. Must have physical ability to walk to all yard locations for delivering messages and distribution of correspondence. The noise level in the work environment is usually moderate.

ACCOUNTABILITY

Responsible for providing accurate and efficient administrative, customer service and document control as assigned. Results are related to the quality and timeliness of achieving project goals and ability to develop, implement, and/or adhere to processes that maximize productiveness and throughput.

Company Description

We are a staffing agency that hires for shipyard clients.