Adherence Advocate

ih; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Scorecard incentive

Benefits package

Generous paid time off

Job summary

Independent Health in Williamsville is seeking an Adherence Advocate to coordinate patient follow-ups, collect information, and report clinical data to support care management.

The role requires a high school diploma or GED, pharmacy technician certification or NYS licensed LPN preferred, and at least 3 years of pharmacy experience; strong communication and MS Office skills are essential. This hybrid position includes benefits and compensation details in the posting.

Qualifications

• Three years of pharmacy experience are required.
• Ability to identify barriers to a successful care management path.
• Ability to interact effectively with physicians and other health‑care system members.
• Proficient PC and Windows skills including MS Office.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Facilitate surveillance and educational outreach.
• Assemble and review clinical records from multiple sources.
• Forward patients outside defined ranges to a Pharmacist for review.
• Use pharmacist-defined assessments to screen for issues and report them.
• Contact patients per protocol to obtain timely information and assess tolerance to therapy.
• Document and report adverse events to MD, pharmacy and management.
• Use CPR+ and MS Office to record data and create reports.
• Assist in maintaining Prior Authorization forms.
• Maintain positive communication and problem‑solving to resolution.

Skills

Interpersonal skills

Communication

Problem-solving

Time management

MS Office

Education

High School diploma or GED

Certified Pharmacy Technician or NYS licensed LPN preferred

Tools

CPR+ software

MS Office

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Adherence Advocate is a customer service professional that will be responsible to organize and collect information from patients in follow-up telephone contacts and to track and report on individual and aggregate clinical information. The Adherence Advocate will apply positive communication skills with internal and external customers. The Adherence Advocate will follow established pharmacy law (and nursing law if applicable to the associate) to include Federal, NYS, and other applicable states, and procedures for health promotion and education and be accountable for delivering cost effective high quality care.

Qualifications

• High School diploma or GED required; Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently. Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues. Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

This is a hybrid position with onsite attendance required at our Williamsville location.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $23.00 - $26.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.

• scorecard incentive
• full range of benefits
• generous paid time off

The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / AAP Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.