Add-On Licensed Agent (Remote)

400 Globe Life And Accident Insurance Company; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid holidays and time off

Parental leave

Education reimbursement eligibility

Job summary

400 Globe Life And Accident Insurance Company is seeking an Add-on Licensed Agent to conduct calls and assist policyholders. This remote position requires a high school diploma and a background in customer service.

The ideal candidate will possess strong communication skills, be able to manage time effectively, and handle stress. Globe Life offers competitive compensation and comprehensive health benefits to support a balanced work-life.

Qualifications

• 1+ years of experience in a customer service environment.
• Good phone skills and excellent written and oral communication.
• Ability to work under pressure and handle high-stress situations calmly.

Responsibilities

• Conduct outbound and receive inbound calls.
• Assess decisions from current customers.
• Explain policy benefits and complete necessary paperwork.

Skills

Customer service experience

Communication skills

Time-management

Education

High School diploma or equivalent

Life, Accident, and Health Insurance License

Job description

Role Overview

Globe Life is looking for an Add-on Licensed Agent to join the team! In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action for each. The agent will record information, maintain the department's procedures and policies, and assist policyholders and/or interested third parties as needed. This is a remote / work‑from‑home position.

What You Will Do

• Navigate the eService (a web-based system) and make proper assessments on decisions from current customers.
• Make outbound calls to customers who are eligible for additional coverage.
• Receive inbound calls from current customers about adding on additional coverage.
• Explain policy benefits.
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service.

What You Can Bring

• High School diploma or equivalent required; some college preferred.
• License in Life, Accident, and Health Insurance preferred but not required.
• 1+ years of customer service experience or a professional environment in a customer service‑related atmosphere.
• Life and Health insurance background and knowledge of insurance operations desired.
• Good phone skills and excellent written and oral communication.
• Excellent time‑management, organizational, and confidentiality skills.
• Excellent alpha and number recognition and demonstrated mathematical abilities.
• Ability to work under pressure and handle high‑stress situations calmly and with tact and professionalism.
• Strong decision‑making skills with the ability to analyze situations and make logical conclusions.
• Proficient with a computer and ability to multi‑function from many different sources.
• Customer‑friendly attitude.

Applicable To All Employees of Globe Life Family of Companies

Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company‑matched 401k and pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help employees welcome their new additions.
• Subsidized all‑in‑one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.