Ad Operation Specialist

Redolent Infotech Pvt. Ltd.; San Bruno (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Redolent Infotech Pvt. Ltd. in San Bruno, CA, is seeking an Ad Operation Specialist for a 12+ month engagement. You will manage workflows for self-service advertisers, provide technical sales support, and guide users new to the platform.

The role requires 2+ years in technical ad operations, experience with major ad-serving systems, and strong Excel/BI skills. You will document issues, troubleshoot campaigns across desktop, mobile, and OTT, and collaborate with engineering and product teams.

Qualifications

• Bachelor's degree in CS, SE, Math, or Economics.
• 2+ years of Technical Ad Operations/Ads Engineering.
• Strong analytical and troubleshooting skills.
• Experience with ad-serving platforms and rich media solutions.

Responsibilities

• Drive workflow for self-service customers and campaigns.
• Provide technical sales support to advertisers and customers.
• Create documentation and troubleshoot ad campaigns.
• Troubleshoot digital ad issues across desktop, mobile, in-app, and OTT.

Skills

Technical Ad Operations

Ads Engineering

Data-driven troubleshooting

Campaign optimization

Cross-functional collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Mathematics

Bachelor's degree in Economics

Tools

DoubleClick

Mediaplex

DG MediaMind

Atlas

Pointroll

Flashtalking

Job description

We have following urgent role with our DIRECT client

Title: Ad Operation Specialist

Location: San Bruno, CA

Duration: 12+ Months

Rate: Market

Job Description:

• The analyst’s primary objective is to drive the entire workflow for our self-service customers which include:


• Providing technical sales support to many advertisers and customers


• Providing training and guidance to those who are utilizing our platform for the first time.


• Creating documentation and helping to troubleshoot ad campaigns when issues arise for advertisers.


• Troubleshoot digital ad issues on various environments: desktop, mobile, in-app, OTT.


• Experience with third-party ad-serving systems: Doubleclick, Mediaplex, DG MediaMind, Atlas. Experience with rich media solutions: Doubleclick RM, Mediaplex RM, DG MediaMind, Pointroll, Flashtalking, etc.


• Knowledge of Flash, HTML, CSS, and JavaScript

Required Skills:

• Experience in 2+ years of Technical Ad Operations, Ads Engineering.


• Leverage data to quickly troubleshoot any issues that arise and impact the performance of the campaign for advertisers.


• Provide technical support for all involved in the campaign whether internally or externally, including engineering.


• Prioritize effectively and determine which initiatives to deliver first based on quantitative reasoning and rationale.


• Evaluate and make decisions on campaign spend rates, user quality, creative performance, and marketplace opportunities.


• Expertise in Microsoft Excel or any dashboarding tools like Tableau, Thoughtspot, or Domo.


• Dive into investigations and communicate outcomes to management and leadership teams.


• Ability to work in a hack culture, producing immediate and real-time results on critical tasks that require focus.


• Bachelor’s degree in Computer Science, Software Engineering, Math, Economics.


• Great communication & presentation skills.