AD Communications

Joint Commission on Accreditation of Healthcare Organizations; Oakbrook Terrace (IL); On-site; USD 82,000 - 106,000; Full time

Job summary

Joint Commission on Accreditation of Healthcare Organizations is seeking a senior communications leader to develop and implement enterprise-wide communications strategies. You will oversee public relations, media relations, and social media teams, coordinating with internal partners and external contractors to advance organizational priorities.

The role requires 10+ years in healthcare communications, a strong track record, and exceptional written and verbal skills.

Qualifications

• Bachelor's degree in communications or related field is required.
• Minimum of 10 years' proven experience in healthcare public relations, communications and/or integrated marketing communications positions.
• Demonstrated track record of success creating and managing communication goals and campaigns.
• Superior written and verbal communication skills.

Responsibilities

• Creates enterprise-wide communications strategies and plans.
• Develops talking points, news releases, op-eds, advocacy resources, multimedia content.
• Manages public disclosure of information to the public, leaders and policymakers.
• Oversees PR for Joint Commission Journal on Quality and Patient Safety and the Department of Research.
• Directs inbound and proactive media outreach, including crisis preparedness and response.
• Directs social media strategy and execution.
• Engages with outside organizations to maximize impact and reach.
• Works with marketing to ensure integrated communications.
• Champions enterprise messaging and positioning.
• Collaborates with outside PR firms to implement strategies.
• Measures and reports results; updates materials based on data.
• Supervises direct reports to high performance.

Skills

Public relations

Strategic communications

Media relations

Team leadership

Education

Bachelor's degree in communications or related field

Master's degree

Job description

Summary Statement: The position is responsible for assisting in the development and implementation of communications strategies on behalf of the Joint Commission enterprise and overseeing the work of public relations, media relations and social media teams, along with contractors and other outside collaborators. This leader also works on high-level internal communication projects. This position reports to the Chief Brand & Communications Officer.

Position Accountabilities:

This fast-paced, deadline-driven position will oversee the smooth implementation and delivery of all enterprise communications, public relations, media relations and social media - each targeting a wide scope of key stakeholders (including accredited and certified organizations, regulatory agencies, policymakers, healthcare associations, the media, researchers, the general public and other stakeholders). This position will work closely with the Chief Brand and Communications Officer and in collaboration with staff across the enterprise, including Joint Commission Resources, Joint Commission International and the National Quality Forum.

• 1. Creates enterprise-wide communications strategies and plans as assigned to assure the communication needs of the organization are being met at the needed levels and in a timely manner.
• 2. Develops a wide range of communication materials such as talking points, news releases, placed articles, op-eds, advocacy resources, multimedia content and more.
• 3. Manages the public disclosure of information to the general public, healthcare leaders, business leaders and government leaders.
• 4. Manages public relations for Joint Commission Journal on Quality and Patient Safety and the Department of Research to share the latest research findings in patient safety and quality with the public.
• 5. Oversees inbound and proactive outreach to media to support business priorities, including crisis preparedness and response. Maintains relationships, in conjunction with the media team, with the press to ensure accurate, timely coverage of priority areas.
• 6. Directs social media strategy and execution.
• 7. Engages with outside organizations to maximize impact and reach of jointly-issued communications.
• 8. Works with marketing staff throughout the organization to assure that marketing and communications work is integrated.
• 9. Champions the messaging and positioning of the enterprise, ensuring communications reflect messaging that staff all understand and may leverage.
• 10. Works closely with outside PR firms and communications agencies, when applicable, to assure successful implementation of communications strategies.
• 11. Measures and reports communication results, adapting strategies based on data and insights. Consistently evaluates communication and marketing materials to assure timeliness and applicability. Creates new materials and sunsets other materials based on this evaluation.
• 12. Supervises direct reports to high performance.

Position Requirements:

Bachelor's degree in communications or related field required. Master's degree preferred. Minimum of 10 years' proven experience in healthcare public relations, communications and/or integrated marketing communications positions, with a strong knowledge of healthcare and healthcare issues. Ideal candidates will have familiarity with and/or understanding of policymakers, CMS, and quality and healthcare issues. Demonstrated track record of success, including developing and managing communication strategies and campaigns; effective communication in complex environments; on-the-record interaction with media; creating and managing communication goals; and website and social media communications. Experience managing a team and working closely with internal and external partners, stakeholders and contractors. Superior written and verbal communication skills.

Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page

MIN $82,000.00 MAX $105,500.00

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.

About Us

Discover our values, initiatives, partners and more.

Why Choose Us

We provide tools for ongoing performance improvement initiatives

Key Initiatives

Discover our priorities and how we advance health care.

Our Team

Experts collaborate globally to enhance safety practices.