Acute Patient Access Services Representative Per Diem

Banner Health Corporate; Colorado; On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Job summary

Banner Health is seeking a Registry/Per Diem Patient Access Specialist in Colorado to greet patients, register them, verify demographics and insurance, and collect payments. You will work in a hospital-based setting across departments and provide outstanding customer service in a fast-paced environment.

You'll handle eligibility checks, set up payment plans, and explain financial assistance options while coordinating with insurance companies and care teams. Per diem hours and varied shifts apply.

Qualifications

• Experience in patient registration and intake processes.
• Knowledge of insurance verification and authorization basics.
• Ability to clearly communicate with patients and care teams.

Responsibilities

• Verifies patient demographics and inputs data into the EHR to maximize reimbursement.
• Proficiently verifies insurance benefits and obtains required authorizations.
• Discusses financial liability and assists with payment plans and financial assistance.
• Provides exceptional customer service in a high-volume hospital setting.
• Supports travel/shift flexibility and collaborates with the Revenue Cycle team.

Skills

Customer service

Communication

Clerical work

Insurance knowledge

Data entry into EHR

Tools

EHR system

Job description

Primary City/State: Greeley, Colorado

Work Shift: Varied

Job Category: Revenue Cycle

Patient registration, collecting insurance information, verifying demographics and setting up payment plans/taking payments are the main responsibilities of this role. Hours vary as this is a per diem position - weekends as needed. Customer service, clerical work, and insurance knowledge is helpful.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health . Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

Hours are not guaranteed/Per Diem/No benefits with this role

Enjoy a flat rate $1.50/hour weekend shift differential and an $5.00 per hour-night shift differential when applicable.

Must be able to complete a 4-week paid training (Days and hours will vary)

Schedule: Sunday - Saturday 5:00am to 5:00pm (Shifts would be between these hours)

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient's care. Primary external customers include patients and their families, physician office staff and third-party payors.