Acute Patient Access Services Representative Remote

Banner Health Corporate; Mesa (AZ); Hybrid; USD 27,000 - 40,000; Full time

Job summary

Banner Health’s Centralized Pre-Regist-Corp team is seeking a Patient Access professional to pre-register patients across 19 acute facilities in AZ and CO. You will verify demographics, insurance, and provide financial counseling, ensuring accurate patient estimates prior to service.

The role requires prior patient access or health registration experience and offers a daytime schedule (9:30am–6:00pm or 8:30am–5:00pm AZ time).

Qualifications

• High school diploma/GED is required.
• Customer service experience or knowledge of patient financial services, financial collection services or insurance industry processes typically gained over 1+ years.
• Ability to manage multiple tasks with minimal supervision and work well in a team.
• Strong interpersonal, oral, and written communication skills for diverse audiences.
• Arizona Fingerprint Clearance Card may be required for certain Banner Health units and an Arizona Criminal History Affidavit must be signed on hire.

Responsibilities

• Registers patients at hospital-based facilities and assists with administrative aspects of gaining access to medical treatment.
• Verifies patient demographics and inputs information into the EHR accurately to maximize reimbursement and minimize denials.
• Verifies insurance benefits and eligibility; explains financial responsibilities to patients and provides financial counseling.
• Obtains required authorizations and completes CMS and hospital forms as needed.
• Supports other Patient Access Services tasks, including potential transport or training of new hires.

Skills

Customer service

Communication (oral & written)

Education

High school diploma/GED

Job description

Department Name: Centralized Pre-Regist-Corp Work Shift: Day Job Category: Revenue Cycle Hours and Schedule: **All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training. Must have Patient Access or Medical/Health registration experience. This role pre-registers scheduled patients at 19 acute facilities within AZ and CO. This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service. Schedule: Monday - Thursday 9:30am to 6:00pm and Friday 8:30am to 5:00pm AZ Time Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates a positive patient experience through interactions and effective communication.
• Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associate’s degree preferred. CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA) CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM) Knowledge of medical terminology or healthcare systems. Additional related education and/or experience preferred.

Estimated Pay Range

Estimated Pay Range: $19.45 - $29.17 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Company Culture

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.