Acute Patient Access Services Representative

Banner Health; Loveland (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as the first point of contact for patients. This role involves assisting with patient intake, ensuring accurate registration, and providing superior customer service in a dynamic hospital environment. You'll be instrumental in verifying insurance details and discussing financial liabilities, all while working collaboratively with a dedicated team. Embrace the opportunity to innovate within a supportive atmosphere that values your contributions and fosters professional growth. If you're ready to make a real impact in healthcare, this position is perfect for you!

Qualifications

• Must have customer service skills and critical thinking abilities.
• Requires strong interpersonal, oral, and written communication skills.
• High school diploma/GED required; Associate’s degree preferred.

Responsibilities

• Responsible for patient intake and registration, ensuring accurate data entry.
• Provide excellent customer service and financial counseling to patients.
• Work in a high-volume, fast-paced clinical environment.

Skills

customer service skills

critical thinking

interpersonal communication

oral communication

written communication

Education

High school diploma/GED

Associate’s degree in Business Management

Tools

EHR systems

common office software

word processing software

spreadsheet software

database software

Job description

Primary City/State: Loveland, Colorado

Department Name: Admitting-Hosp

Work Shift: Day

Job Category: Revenue Cycle

Estimated Pay Range: $19.06 - $28.60 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules.

Schedule: Friday, Saturday, and Sunday (Hours are TBD)

Position will be at: Banner Fort Collins and Banner McKee Medical Center

Must have: customer service skills, critical thinking to solve challenges, and be dependable for the team and complete bedside registration of patients that are inpatient.

Must be able to complete: a 4-week paid training (Monday - Friday 8:00am to 5:00pm)

Help lead health care into the future. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management is preferred. CHAA certification is preferred. Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred. Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner): 2025-08-16

EEO Statement: EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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