Acute Patient Access Services Representative

Banner Health; Covington (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Job summary

Banner Health is hiring a Patient Access Services Representative for the ER registration team. You will be the first point of contact, greet patients, verify demographics and insurance, and help with financial counseling as needed. The role supports rapid, accurate intake across multiple care settings.

Ideal candidates excel in fast-paced environments, demonstrate strong communication and empathy, and are tech-savvy with a customer-service mindset. Training is provided for the right candidate.

Qualifications

• Experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person).
• Stellar communication skills and high emotional IQ.
• Detail-oriented, tech-savvy, and a natural problem-solver.

Responsibilities

• Verify patient demographics and input into EHR accurately.
• Greet patients, verify insurance, and process registration quickly and compassionately.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline intake and record-keeping and ensure documentation is accurate and compliant.

Job description

Primary City/State: Casper, Wyoming

Department Name: ER Registration-Hosp

Work Shift: Varied

Job Category: Revenue Cycle

Why You'll Love This Role:

At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You'll Do:

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

You're a Great Fit If You:

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

• All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.
• Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.
• Enjoy a flat rate $1/hour weekend and 15%-night shift differential when applicable.
• On-call PM rotation and mandatory holiday rotation.
• Schedule: Days and hours will vary. Will be cross trained in Inpatient and Outpatient Registration.

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/applica