Acute Customer Service Specialist Hybrid

McKesson; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is a leader in healthcare services, where your contributions will make a significant impact on patient care. In this dynamic role, you will leverage your communication skills to resolve customer service issues while working in a fast-paced environment. With a focus on professional growth and collaboration, this position offers the opportunity to thrive as part of a dedicated team. If you are passionate about making a difference in healthcare and enjoy problem-solving, this is the perfect opportunity for you.

Qualifications

• 3+ years of related experience in a customer service role.
• Preferred experience in a call center environment.

Responsibilities

• Provide support to internal and external customers effectively.
• Identify opportunities for process improvement and communicate professionally.

Skills

MS Office Suite

Sales Force

SAP

Verbal Communication

Written Communication

Attention to Detail

Decision Making

Flexibility

Education

Associate's Degree

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This position will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing strong communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization.

Salary: The target budget for this role is at $20/hour.

Key Responsibilities

• Effectively communicate information verbally and in writing
• Maintain professionalism while dealing with difficult situations and/or people
• Identify opportunities for process improvement
• Interact professionally with all levels of management and staff
• Multi-task and problem solve under pressure
• Meet attendance and punctuality requirements
• Operate computer systems, telephone systems, copiers, fax machines, etc.
• Provide feedback to other departments regarding areas of concern or improvement
• Manage confidential information effectively
• Work independently and as part of a team
• Intermittent responsibility for On-Call Phone one week at a time
• Other duties as assigned

Minimum Requirement

Typically requires 3+ years of related experience.

Education

Associate’s degree preferred

Location

Candidate must live within 70 miles of the LaVergne, TN location.

Critical Skills

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required; experience with Sales Force and SAP a plus
• 1+ years’ experience in a call center environment preferred
• Excellent verbal and written communication skills
• Experience working with pharmaceutical products a plus
• Strong attention to detail
• Good decision making skills
• Flexible schedule to accommodate changing business needs

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$16.75 - $27.91

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!