ACTT Regional Manager

Monarch; Charlotte (NC); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development support

Job summary

Monarch Healthcare in North Carolina seeks an ACTT Regional Manager to provide direct support, supervision, and oversight to ACTT Team Leads across multiple teams. This field-based role monitors compliance, guides leadership, and covers acting Team Lead duties when vacancies arise.

You will participate in daily meetings, ensure responsible team performance, support training and quality improvement, and collaborate with the Director of Operations to strengthen program operations and service

Qualifications

• Minimum of 3 years of experience in behavioral health services, with at least 1 year in a leadership role within an ACTT (or similar) community-based setting.
• Master degree in a Human Services field (such as social work, psychology or counseling).
• Full Licensure by the governing board regulating a human service profession as one of the following: LCMHC, LCSW, or LMFT.

Responsibilities

• Supervision & Leadership Provide clinical and administrative oversight to ACTT Team Leads, ensuring they effectively manage their teams and maintain program integrity. Act as an interim Team Lead during vacancies to ensure continuity of services and team stability. Support hiring, onboarding, training, and performance evaluations for ACTT Team Leads in collaboration with the Director of Operations. Regularly attend and observe daily ACTT team meetings to assess team functionality, provide support, and ensure adherence to best practices.
• Quality Assurance & Compliance Monitor ACTT Team Leads’ compliance with agency policies, Medicaid requirements, and regulatory standards through regular audits, direct observation, and peer review oversight. Ensure ACTT services align with Monarch’s mission, values, and quality improvement initiatives. Assist in reviewing clinical documentation, treatment plans, and service coordination to ensure high-quality care for individuals served. Address performance gaps by implementing corrective action plans and providing ongoing training as needed. Participate in clinical quality reviews, audits, credentialing, investigations, and fidelity-driven activities.
• Program Operations & Support Ensure ACTT teams maintain appropriate coverage for individuals served, including after-hours and crisis response as required. Serve as a liaison between Team Leads and the Director of Operations to elevate concerns, troubleshoot challenges, and implement solutions. Assist in ACTT program development, service expansion, and process improvement initiatives. Engage in events, community collaboratives, and initiatives that support growing the overall footprint and reputation of the ACTT teams.

Skills

Leadership

Supervision

Program management

Regulatory compliance

Education

Master's degree in Human Services

Job description

Work Hours and Pay

Scheduled Weekly Hours: 40 Schedule: Monday - Friday (8:00 am - 5:00 pm)

Pay Range Minimum: $74,880.00

Education

• Masters: Human Services (Required)

Certifications

• Drivers License (Valid) - USA
• Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors
• Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board
• Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board

Experience

Experience in a leadership role within an ACTT or similar community-based setting | 1 Year | Required Experience working in Behavioral Health | 3 Years | Required

• Minimum of 3 years of experience in behavioral health services, with at least 1 year in a leadership role within an ACTT (or similar) community-based setting.
• Master degree in a Human Services field (such as social work, psychology or counseling).
• Full Licensure by the governing boarding regulating a human service profession as one of the following: Licensed Clinical Mental Health Counselor (LCMHC) Licensed Clinical Social Worker (LCSW) Licensed Marriage & Family Therapist (LMFT)

Job Description Summary

The ACTT Regional Manager provides direct support, supervision, and oversight to ACTT Team Leads across multiple teams. This field-based role is essential in ensuring the effective operation of ACTT programs by monitoring compliance, offering leadership guidance, and stepping in as an acting Team Lead when vacancies occur. The ACTT Regional Manager participates in daily team meetings, ensures Team Leads meet their responsibilities, and supports training, quality assurance, and continuous program improvement efforts under the direction of the ACTT Director of Operations.

What You'll Do

• Supervision & Leadership Provide clinical and administrative oversight to ACTT Team Leads, ensuring they effectively manage their teams and maintain program integrity. Act as an interim Team Lead during vacancies to ensure continuity of services and team stability. Support hiring, onboarding, training, and performance evaluations for ACTT Team Leads in collaboration with the Director of Operations. Regularly attend and observe daily ACTT team meetings to assess team functionality, provide support, and ensure adherence to best practices. Offer direct feedback and guidance to Team Leads to improve program operations, documentation quality, and service delivery.
• Quality Assurance & Compliance Monitor ACTT Team Leads’ compliance with agency policies, Medicaid requirements, and regulatory standards through regular audits, direct observation, and peer review oversight. Ensure ACTT services align with Monarch’s mission, values, and quality improvement initiatives. Assist in reviewing clinical documentation, treatment plans, and service coordination to ensure high-quality care for individuals served. Address performance gaps by implementing corrective action plans and providing ongoing training as needed. Participate in clinical quality reviews, audits, credentialing, investigations, and fidelity-driven activities.
• Program Operations & Support Ensure ACTT teams maintain appropriate coverage for individuals served, including after-hours and crisis response as required. Serve as a liaison between Team Leads and the Director of Operations to elevate concerns, troubleshoot challenges, and implement solutions. Assist in ACTT program development, service expansion, and process improvement initiatives. Engage in events, community collaboratives, and initiatives that support growing the overall footprint and reputation of the ACTT teams.

Benefits

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

About Us

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Equal Opportunity Employer

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Accommodations

Monarch Healthcare does not accept paper applications.

Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].

Job Description Disclaimer

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of Monarch Healthcare.

Department

BH - Non-Service Since 1958, Monarch Healthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch Healthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch Healthcare, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Join us today!

Accreditation and Contact

Monarch Healthcare is nationally accredited by The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call [phone] or visit www.MonarchNC.org.