Activity Manager- IG Center

Catholic-Charities-of-Baltimore; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Job summary

Catholic Charities of Baltimore's Intergenerational Center seeks an Activity Manager to develop and maintain a curriculum that promotes participants' psychological well-being, plan social, recreational and educational programs, and supervise staff to ensure high-quality delivery.

The position requires a bachelor’s degree in human services, education or related field and at least two years’ experience in activity management and supervision.

Qualifications

• Shows strong verbal and written communication.
• Maintains reliable attendance and punctuality.
• Demonstrates ability to work with diverse populations.

Responsibilities

• Develop and maintain a catalogue of program activities in CommunityPass, including third-party offerings and workshops.
• Supervise administrative assistants to improve registration, scheduling, and program promotion.
• Train and oversee activity assistants to ensure quality delivery of workshops and events.
• Evaluate and improve program offerings to meet community needs and quality outcomes.
• Orient, train, and support volunteers and groups delivering activities, strengthening community networks.
• Manage volunteer program operations, monitor reports, and ensure accountability in program administration.
• Maintain data on activity registrations and post-activity surveys for evaluation.
• Oversee shared-space scheduling, coordinate with vendors and operations for calendar management.
• Perform other duties as assigned.

Skills

Communication

Customer service

Accountability

Problem solving

Active listening

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Windows

Job description

Salary Range: $60,000-$70,000 per year, commensurate with experience

Catholic Charities of Baltimore, Intergenerational Center is seeking an Activity Manager to develop, maintain and evaluate a curriculum that promotes participants' psychological well-being; plan and facilitate social, recreational and educational programs; and supervises staff to ensure successful program delivery.

The work schedule requires flexibility (rotating schedule - Monday -Saturday 7am-3:30pm/9am-5pm/11am-7pm).

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central, state-of-the art facility. The Intergenerational Center will feature and offer: Early Head Start and Head Start education, gathering spaces for community groups, a start-of the art recreation center, workforce development services, a community health clinic, behavioral health and substance abuse services, playgrounds and more. As an Intergenerational Center, our programs will be designed to foster engagement across generations, so that people of all ages can learn and benefit from one another.

JOB DUTIES & RESPONSIBILITIES:

• Develops and maintains a catalogue of program activities in the CommunityPass portal, including vended third-party offerings and self-initiated workshops.
• Supervises building administrative assistants to enhance client experience with activity registration, scheduling, and program promotion.
• Trains and oversees activity assistants, ensuring effective set-up, support, and delivery of workshops and events.
• Evaluates and improves program offerings on a regular basis to meet community needs and ensure quality outcomes.
• Orients, trains, and supports volunteers and groups providing activity programs, fostering engagement and strengthening community support networks.
• Manages volunteer program operations, monitoring reports and database use to ensure accountability and effective program administration.
• Maintains accurate data on activity registrations and post-activity surveys, ensuring completeness and quality for program evaluation.
• Provides oversight of shared-space scheduling, coordinating with vendors and the Operations Manager to ensure efficient calendar management and space utilization.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, education or related field.
• Two years of experience developing and managing group activities, along with two years of supervisory experience.
• An equivalent combination of education and experience may be considered.

CERTIFICATION/LICENSURE:

• CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Demonstrates excellent verbal and written communication skills, skills including active listening, ensuring clear and effective exchanges.
• Applies strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Demonstrates accountability by working independently, requiring minimal direction or supervision.
• Maintains a safe environment for clients, visitors and co-workers by following established safety protocols, promptly addressing hazards, and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, including community-based sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain. Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

#CCMD23

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.