Activities Supervisor

Hawks Cay Resort; Marathon (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL seeks an Activities Supervisor to oversee daily recreation and leisure programs, ensuring luxury guest experiences. The role combines hands-on leadership, guest engagement, staff supervision, and program coordination to deliver safe, high-quality activities for guests of all ages.

You will coordinate poolside programs, outdoor adventures, children’s activities, and events while staying aligned with brand standards.

Qualifications

• Experience in recreation, activities, hospitality, or guest services (resort or hotel preferred).
• Prior supervisory or leadership experience strongly preferred.
• Strong guest service orientation with excellent communication skills.
• Ability to lead diverse teams and manage multiple activities simultaneously.
• Knowledge of safety procedures, first aid, and CPR (certification preferred or required).
• Energetic, outgoing personality with a professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evenings.

Responsibilities

• Oversee and coordinate daily recreational activities, including poolside programs, outdoor adventures, children’s activities, and special events.
• Ensure activities reflect Hawks Cay Resort brand standards and exceed guest expectations.
• Actively engage with guests to promote activities, handle inquiries, and personalize experiences.
• Address guest feedback and resolve concerns promptly and professionally.
• Supervise, train, schedule, and motivate activities staff.
• Lead by example with a service-focused, energetic, and professional approach.
• Conduct daily briefings and ensure staff are knowledgeable about schedules, safety procedures, and guest service standards.
• Ensure recreational areas, equipment, and facilities are clean, safe, and well-maintained.
• Enforce safety guidelines, resort policies, and local regulations at all times.
• Monitor activity participation levels and adjust programming as needed.
• Complete incident reports and respond to emergencies following resort protocols.
• Assist in planning seasonal programs, special events, and themed activities.
• Coordinate with Spa, F&B, Front Office, Housekeeping, and Admin to ensure seamless guest experiences.
• Manage activity schedules, signage, and promotional materials.

Skills

Experience in recreation

Leadership experience

Guest service orientation

Team leadership

Safety & CPR knowledge

Energetic personality

Flexible schedule

Job description

The Activities Supervisor oversees the daily operation of all resort recreational and leisure activities, ensuring exceptional guest experiences that align with luxury hospitality standards. This role combines hands‑on leadership, guest engagement, staff supervision, and program coordination to deliver memorable, safe, and high‑quality activities for guests of all ages.

Guest Experience & Program Delivery

• Supervise and coordinate daily recreational activities, including poolside programs, outdoor adventures, children’s activities, and special events.
• Ensure all activities reflect the Hawks Cay Resort brand standards and exceed guest expectations.
• Actively engage with guests to promote activities, handle inquiries, and personalize experiences.
• Address guest feedback and resolve concerns promptly and professionally.

Team Leadership & Supervision

• Supervise, train, schedule, and motivate activities staff.
• Lead by example with a service‑focused, energetic, and professional approach.
• Conduct daily briefings and ensure staff are knowledgeable about schedules, safety procedures, and guest service standards.

Operations & Safety

• Ensure all recreational areas, equipment, and facilities are clean, safe, and well‑maintained.
• Enforce safety guidelines, resort policies, and local regulations at all times.
• Monitor activity participation levels and adjust programming as needed.
• Complete incident reports and respond to emergencies following resort protocols.

Planning & Coordination

• Assist in planning seasonal programs, special events, and themed activities.
• Coordinate with other departments (Spa, Food & Beverage, Front Office, Housekeeping, & Admin) to ensure seamless guest experiences.
• Manage activity schedules, signage, and promotional materials.

Qualifications & Skills

• Previous experience in recreation, activities, hospitality, or guest services (resort or hotel preferred).
• Prior supervisory or leadership experience strongly preferred.
• Strong guest service orientation with excellent communication skills.
• Ability to lead diverse teams and manage multiple activities simultaneously.
• Knowledge of safety procedures, first aid, and CPR (certification preferred or required).
• Energetic, outgoing personality with a professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evenings.

Physical Requirements

• Ability to stand, walk, and be active for extended periods.
• Ability to lift and move recreational equipment as needed.
• Comfortable working outdoors in various weather conditions.
• Able to carry 75 pounds or more.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.