Activities Specialist - On-Site

Socket.dev; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Castle Group is seeking a Lifestyle Coordinator to assist with planning and coordinating social events for the community at Solivita. The role emphasizes exceptional customer service and collaboration with the Lifestyles Activities Department to create engaging programs for active adult residents and guests.

The position requires a high school diploma, 2+ years in administrative/event planning, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative and/or event planning role or similar position.
• Strong customer service, communication, and interpersonal skills to build relationships.
• Able to work under tight deadlines and manage multiple priorities.
• Intermediate command of computer hardware/software, specifically Microsoft Office.

Responsibilities

• Work with the Lifestyles Activities Department to plan and implement a dynamic activities program for residents and guests.
• Schedule room usages in Club facilities for all departments, residents and events; communicate room setup to housekeeping.
• Design, publish and post fliers advertising Activities events.
• Responsible for managing some of the Activities events and for ordering/purchasing/decorating.
• Greet members and guests and assist with scheduling and room setup; respond to inquiries about the program.
• Attend 75% of Activities meetings and respond to communications promptly.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Microsoft Office

Conflict resolution

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

The Lifestyle Coordinator is responsible for assisting with the planning and coordination of social events for the community.

The Lifestyle Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities

Primarily responsibility is to work with the Lifestyles Activities Department in creating, planning and implementing a dynamic Activities program for the active adult residents of Solivita. Maintain a safe and friendly environment for residents and guest attending Activities events.

• Work as a team with the Activities Department to create a fun and exciting Activities program for residents and their guests
• Schedule room usages in the Club facilities for all departments, residents and food and beverage events, along with communicating room set up to the housekeeping staff
• Design, publish and post fliers advertising all Activities events
• Responsible for managing some of the Activities events
• Responsible for ordering, purchasing and decorating for Activities events
• Meet with club members and provide assistance in scheduling and room set up for their events
• Use telephone and computer systems in an appropriate manner
• Notify the proper department of any areas that need attention
• Attend 75% of all Activities meetings
• Understand emergency preparedness and respond appropriately to all emergency situations.
• Respond promptly to communications and follow through on commitments made to others.
• Show courtesy and respect to all customers and listen openly to the ideas of others
• Promptly correct areas of improvement as identified by your supervisor
• Respond calmly and tactfully to problem situations
• Discuss concerns in a constructive manner with persons who need to be involved
• Greet members and guests as they enter the Activities Department and events. Answer questions about the Activities program.
• Other related duties as directed

Supervisory Responsibilities

• None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalency required.

• 2+ years in administrative and/or event planning role or similar position

Skills and Abilities

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Ability to prioritize multiple tasks with ahigh volume of requests.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

• Effective written and verbal communication skills

• Excellent interpersonal and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to act with integrity, professionalism, and confidentiality.

• Communicate, receive, and exchange ideas and information by means of spoken and written.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.

• Ability to lift 30 lbs. following appropriate safety procedures.

• Ability to:

• work in an upright standing, and sitting position for long periods of time

• crawl in small and tight spaces

• work in different environmental working conditions (e.g., heat, cold, wind, rain).

• walk and climb stairs

• stoop and bend

• Extensive use of fingers for typing and visual use of the computer monitor.

• Handle, grasp, feel objects and equipment.

• Reach with hands and arms.

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.

• Repeat various motions with wrists, hands, and fingers.

• Ability to detect auditory and/or visual emergency alarms

• May be required to perform work outdoors during all seasons

• Ability to climb ladders and work at heights above ground level.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• May be required to travel for training sessions off-site

• Ability to work extended hours and weekends if needed.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.